JONATHAN CARDONA
Summary
Bilingual business management professional with over 10 years of experience in customer service and business operations. Expertise in team leadership, staff training, and compliance with company standards. Proficient in Microsoft Excel, Word, NextGen, Epic, and medical terminology. Recognized for strong communication skills, attention to detail, and a commitment to exceptional service.
Overview
9
9
years of professional experience
Work History
Practice Support Associate
CHS Physician Partners
03.2025 - Current
- Manage incoming calls and direct inquiries appropriately
- Schedule and coordinate patient appointments
- Facilitate physician correspondence and administrative communications
- Coordinate with insurance companies to secure referrals and prior authorizations
- Assist patients with inquiries, forms, and other office-related needs
- Provide support and guidance to colleagues to maintain a collaborative work environment.
Patient Care Coordinator
Optum Urgent Care
03.2024 - 03.2025
- Proficient in using Epic for patient check-in processes and chart lookup
- Collected and verified patient information, insurance details, and medical history.
- Greeted patients, processed payments, and addressed billing inquiries to ensure smooth operations.
- Answer phone calls, respond to inquiries, and relay messages to medical staff.
- Followed procedures for urgent cases and assisted in triaging patients to prioritize care.
Patient Representative
ENT & Allergy Associates
01.2021 - 04.2024
- Assisted up to 200+ incoming patients with a 95% satisfaction rating.
- Verified insurance coverage to ensure patient eligibility and reduce delays in service
- Entered patient demographics into NextGen and Phreesia systems.
- Assisted physicians and audiologists with medical interpretation services.
Shift Lead
The Children's Place
09.2017 - 01.2021
- Communicated with customers daily and fulfilled customer orders according to instructions to ensure 100% accuracy and efficiency.
- Handled customer service including POS, sales, and inventory management.
- Oversaw sales transactions and ensured adherence to sales procedures.
- Cultivated customer loyalty through relationship building.
- Promoted store credit card by highlighting benefits to customers.
Education
BA - Business Management, Marketing
Stony Brook University
Stony Brook, NY01-2024
Skills
- EPIC charting
- Patient scheduling
- Insurance verification
- Medical terminology
- Office administration
- Scheduling
- Microsoft Office proficiency
- Patient engagement
- Team collaboration
Timeline
Practice Support Associate
CHS Physician Partners
03.2025 - Current
Patient Care Coordinator
Optum Urgent Care
03.2024 - 03.2025
Patient Representative
ENT & Allergy Associates
01.2021 - 04.2024
Shift Lead
The Children's Place
09.2017 - 01.2021
BA - Business Management, Marketing
Stony Brook University