Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Carmona

Phoenix

Summary

Results-driven Customer Service Representative with three years of experience in bilingual communication and problem-solving. Focused on enhancing customer satisfaction and loyalty by effectively managing high-volume inquiries. Dedicated to driving customer success and consistently exceeding service expectations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Dexian
Phoenix, AZ
03.2026 - 07.2026
  • Contributed to National Passport Information Center projects as a government subcontractor.
  • Supported daily operations for federal government subcontract, ensuring alignment with National Passport Information Center initiatives
  • Assisted with administrative, operational, and contract-related tasks, enhancing efficiency in government operations
  • Maintain compliance with federal procedures, documentation standards, and security requirements
  • Coordinated with team members and supervisors to ensure timely achievement of project objectives
  • Operate in a fast-paced, security-conscious government contracting environment

Customer Service Representative

Teksystems
Tempe
04.2025 - 07.2025
  • Leveraged deep product knowledge to resolve customer inquiries and enhance satisfaction.
  • Followed established call flow procedures to deliver timely and effective service.
  • Maintained compliance with U.S. Department of State security regulations to uphold operational integrity.

Customer Service Representative

Wells Fargo
Phoenix
02.2023 - 11.2024
  • Delivered exceptional customer service by addressing inquiries and resolving concerns, contributing to increased customer satisfaction.
  • Utilized bilingual skills to communicate with diverse customer base, ensuring clear understanding in all interactions.
  • Maintained comprehensive product knowledge to provide accurate information and support, enhancing customer experience.

Customer Service Representative

Maximus
Phoenix
07.2022 - 12.2022
  • Handled inbound calls for health insurance customer service, addressing inquiries and providing support to clients.
  • Executed data entry tasks while ensuring the protection of personally identifiable information (PII).
  • Achieved high customer satisfaction ratings by effectively resolving issues as a Tier 1 representative.

Customer service representative

Valor global
04.2020 - 07.2022
  • Assisted over 70 claimants daily, delivering effective solutions through active listening and empathy.
  • Managed inbound calls from the fraud department, ensuring accurate processing of fraud claims.
  • Utilized bilingual communication skills to enhance customer interactions and satisfaction.

Education

High School Diploma -

Moon Valley High School
Phoenix

Skills

  • Customer service
  • Bilingual communication

Timeline

Customer Service Representative

Dexian
03.2026 - 07.2026

Customer Service Representative

Teksystems
04.2025 - 07.2025

Customer Service Representative

Wells Fargo
02.2023 - 11.2024

Customer Service Representative

Maximus
07.2022 - 12.2022

Customer service representative

Valor global
04.2020 - 07.2022

High School Diploma -

Moon Valley High School
Jonathan Carmona