Jonathan Carpenter
Carver,MA
Summary
Dynamic Shift Manager with a proven track record at Starbucks Coffee, excelling in customer service and team leadership. Experienced in network structure including IOT devices, network security, and internal/external network communication. Expert in inventory management and skilled in Java programming, I foster a collaborative environment that enhances operational efficiency and drives customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Manager
Starbuck's Coffee
08.2024 - Current
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new team members on operational standards and best practices.
- Managed inventory control, ensuring product availability and minimizing waste.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Collaborated with other shift managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
Restaurant Shift Manager
Taco Bell
09.2021 - 07.2024
- Supervised daily operations, ensuring compliance with company standards and safety protocols.
- Monitored employee food handling, safety, and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies, and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers, and keep the restaurant clean throughout the shift.
Education
Bachelor of Science - Cyber Security & Digital Forensics
Bridgewater State University
Bridgewater, MA05-2027
Vocational Study - Computer Science
Old Colony Vocational Technical High School
05-2023
Skills
- Customer service
- Team leadership
- Inventory management
- Java programming
- C# programming
- Python programming
- User Interface (UI)
- SQL database management
- HTML/CSS development
- IOT Management
- Network Structure
- Skilled in JavaScript
Languages
English
Native or Bilingual
Italian
Limited Working
Timeline
Shift Manager
Starbuck's Coffee
08.2024 - Current
Restaurant Shift Manager
Taco Bell
09.2021 - 07.2024
Bachelor of Science - Cyber Security & Digital Forensics
Bridgewater State University
Vocational Study - Computer Science
Old Colony Vocational Technical High School