Jonathan Chaves
Port Charlotte,FL
Summary
Hardworking Account Manager with 12 years of experience working directly with clients to provide exceptional customer service . Organized and dedicated individual with the ability to work alone or with others to achieve goals. Responsible, punctual and productive professional with a self-motivated work ethic.
Overview
14
14
years of professional experience
Work History
Delivery Associate
Amazon Flex
Coconut Creek, FL
09.2023 - 04.2024
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded and secured goods in a safe and timely manner.
- Delivered goods expeditiously while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Account Manager
Transport Masters USA
Lauderdale Lakes, FL
05.2023 - 04.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Generated leads and negotiated contracts with clients to maximize profitability.
- Monitored industry trends and recommended changes in strategy accordingly.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Customer Service Manager/ Dispatch Coordinator
Riteway Auto Transport
Coral Springs, FL
09.2010 - 04.2022
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams including tracking and tracing.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Some College (No Degree) - Project Coordinating
Florida Atlantic University
Boca Raton, FL01-2009
High School Diploma -
Coral Springs High School
Coral Springs, FL01-2001
Skills
- Excellent multitasking and time management
- Strong organizational and leadership skills
- Critical thinker and relationship builder
Timeline
Delivery Associate
Amazon Flex
09.2023 - 04.2024
Account Manager
Transport Masters USA
05.2023 - 04.2024
Customer Service Manager/ Dispatch Coordinator
Riteway Auto Transport
09.2010 - 04.2022
Some College (No Degree) - Project Coordinating
Florida Atlantic University
High School Diploma -
Coral Springs High School