Jonathan Clark
Texas,TX
Summary
Senior Banking Executive with 15+ years experience specializing in implementing strategies, leadership, and achieving operational excellence. Proven ability leading and influencing high performance teams to achieve objectives through effective coaching, influence and management. Expert ability to deliver exceptional customer service and drive growth and profitability.
Overview
2025
2025
years of professional experience
Work History
DENOVO FIELD SUPPORT LEAD
WELLS FARGO
Texas
10.2023 - Current
- Oversee Denovo execution across 4 regions: Provide insight for strategies, processes and objectives; Supported 7 locations resulting in 250% of branch deposit balance projections
- Created and Implemented Denovo playbook 2.0; developed best practices to enhance branch behaviors resulting in $30m deposit balance growth, $25m investment balance growth and 530 new households
- Collaborate with partners, peers and managers across multiple lines of business providing top-tier support to senior leaders generating a 93% Voice of the Customer rating
- Coach and Influence teams to understand trends and execute branch performance objectives and strategies to meet branch targets
BRANCH NETWORK DISTRICT MANAGER
WELLS FARGO
Texas
01.2021 - 01.2023
- Managed 13 branch teams using the Behavior Framework model while leveraging the management cycle, 100+ employees; Oversaw all aspects of consumer, small business and affluent businesses within the district; effectively managed and balanced bank risks with growth opportunities; Rated #1 in customer experience
- Identified/provided strategic improvement opportunities; aligned with applicable regulations, policy and procedure requirements, operational expectations, audit, and escalation processes
- Attained and 84% customer experience rating for the Denton-Wise district during the entirety of 2023, recognized as the #1 district in the Region
- In both 2022 and 2023, led the Denton-Wise district to operational excellence, earning recognition as the #1 district for two consecutive years
SENIOR BRANCH MANAGER
WELLS FARGO
Colorado Springs, Colorado
01.2014 - 01.2021
- Lead a team of 23 branch employees, focusing on achieving operational excellence and exceptional customer experience
- In 2020 achieved an average of 20% increase in branch sales year over year through effective coaching and mentorship
- Implemented new processes that improved customer experience results by 15% within the first half of 2021 leading to being recognized as the #1 branch in for the 1st and 2nd quarter
DISTRICT MANAGER
CHASE BANK
Nevada, Colorado
01.2000 - 01.2014
- Managed 250+ employees at 16 locations to include 6 new builds; Responsible for developing short and long term strategies for overall deposit and balance growth; Directly responsible for increased annual revenue of 6%
- Partnered with market teams in wealth management, mortgage and business banking to extract innovative ideas leading to growth and success; speeding profitability and overall increase in revenue of over $5 million
- Provided sales leadership, monitored and coached to goal achievement and desired behaviors; fostered environment in which all branch employees performed at best; ensured effective interaction with other product areas and lines of business and addressed all customer needs; ensured compliance with operating credit and human resources policies and procedures
SENIOR WHOLESALER/INFLUENCER
CHASE BANK
Nevada
01.2000 - 01.2014
- Responsible for demonstrating and coaching branch employees to improve performance; accountable for the successful execution of key sales behaviors throughout branches; liaison for consumer banking partners ensuring consistent communication with consumer market manager and district managers
- Created branch manager and banker workshops to implement sales and service behaviors throughout the Desert Mountain Region
- Responsible for demonstrating and coaching branch employees to improve performance; accountable for successful execution of key sales and behaviors throughout branches and districts
BRANCH MANAGER
CHASE BANK
Colorado Springs, Colorado
01.2000 - 01.2014
- Led a branch team of 8 employees focused on the successful growth of a New-Build location delivering a high level of customer experience
- Coordinated/managed all daily bank activities and operations
- Ensured strict adherence to all formal bank procedures and best practices
Machinist Mate
US NAVY
San Diego, CA
- Supervised 13 members responsible for maintaining 1200 PSI catapult system operations on-board aircraft carrier USS Kitty Hawk
- Responsible for development and training of all newly assigned engineers
- Ensured operational excellence and safety for over 3,000 US naval men and women
- Received US Navy achievement and Good conduct medal for service excellence
Education
High School Diploma -
Sierra High School
Colorado05.1995
Bachelor of Science - Business Management
American Military University
Virginia Skills
- Strong decision-making abilities
- Exceptional verbal, written and interpersonal communication
- Experience leading the execution of business strategies to high performing teams
- Management experience: hiring, coaching, and developing direct reports
- Building and maintaining effective relationships with customers and partners
- Ability to effectively manage time and competing priorities, exercise independent judgment, and use critical thinking skills
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking options
Affiliations
- Wells Fargo Black and African American Employee Network
- Wells Fargo Veterans Employee Network
Timeline
DENOVO FIELD SUPPORT LEAD
WELLS FARGO
10.2023 - Current
BRANCH NETWORK DISTRICT MANAGER
WELLS FARGO
01.2021 - 01.2023
SENIOR BRANCH MANAGER
WELLS FARGO
01.2014 - 01.2021
DISTRICT MANAGER
CHASE BANK
01.2000 - 01.2014
SENIOR WHOLESALER/INFLUENCER
CHASE BANK
01.2000 - 01.2014
BRANCH MANAGER
CHASE BANK
01.2000 - 01.2014
High School Diploma -
Sierra High School
Bachelor of Science - Business Management
American Military University
Machinist Mate
US NAVY