ARELIS RODRIGUEZ
Kissimmee,USA
Summary
Detail-oriented and dependable professional with over 22 years of experience in administrative support, customer service, and records management. Expertise in handling sensitive information with confidentiality while effectively managing high-volume workloads. Recognized for strong communication and organizational skills, with a proven track record of assisting diverse populations in fast-paced environments. Committed to delivering accurate and efficient service that enhances operational efficiency and client satisfaction.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
SunPass Customer Service
01.2018 - Current
- Established and maintained accounts related to citations and billing records.
- Processed and recorded payments for fines and fees with a high level of accuracy.
- Verified account details and ensured all transactions were properly documented in accordance with procedures.
- - Maintained detailed and accurate records of all customer interactions.
- - Handled escalated situations calmly while ensuring proper resolution.
- - Followed strict procedures and verification protocols to ensure compliance.
- - Consistently met performance metrics, including accuracy, efficiency, and customer satisfaction.
Medical Assistant
Physician Associates
04.2006 - Current
- - Maintained and updated confidential patient records with a high level of accuracy.
- - Managed appointment scheduling and coordinated daily operations for a high-volume office.
- - Communicated effectively with patients regarding procedures, policies, and scheduling.
- - Performed administrative duties while ensuring compliance with privacy regulations.
- - Handled multiple tasks simultaneously in a fast-paced environment.
Medical Records Clerk
Pediatric Neurology
08.2004 - 04.2006
- Oversaw organization and processing of sensitive records while ensuring compliance with HIPAA confidentiality regulations.
- Executed precise data entry and upheld meticulous filing systems.
- - Responded to phone inquiries and assisted with scheduling and documentation.
- - Prepared and distributed official records to authorized parties.
Education
Medical Assisting Diploma -
Bryman Institute
Brookline, Massachusetts07.1995
High School Diploma - undefined
Sacred Heart High
Dominican Republic05.1989
Skills
- Invoice management
- Traffic regulations expertise
- Detail-oriented approach
- Customer service & public interaction
- Written and verbal communication
- Multitasking in fast-paced environments
- Problem-solving & critical thinking
- Microsoft Office (Word, Excel, Outlook)
- Bilingual (English/Spanish)
Timeline
Customer Service Representative
SunPass Customer Service
01.2018 - Current
Medical Assistant
Physician Associates
04.2006 - Current
Medical Records Clerk
Pediatric Neurology
08.2004 - 04.2006
High School Diploma - undefined
Sacred Heart High
Medical Assisting Diploma -
Bryman Institute