Jonathan Cortez
Tacoma,WA
Summary
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Embedded GSOC Lead Operator
Sibylline
Seattle , WA
04.2023 - Current
- Maintained and operated control systems for system operations, including monitoring alarms, responding to emergency situations.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Special Programs Lead Operator
Allied Universal Security
Seattle, WA
02.2021 - 04.2023
- Supported COVID-19 case management as a team lead for all corporate locations within a multi-billion-dollar technology company with a global footprint
- Developed and implemented Standard Operating Procedures (SOP’s) for internal team processes
- Coordinated with crisis management and stakeholder teams to streamline case management
- Assisted in facilitating and developing a new, internal specialized training program for external hires to my team
- Created a Leadership Admin role to assist with work flow and delegation
- Delegated work and ensuring accuracy in finished products for a team of six people
- Completed research, audit, and analysis functions for company-wide metrics related to COVID-19 at stakeholder’s request
- Policy & Project Management, Conflict resolution
- Coordinate with leadership for recruiting, training and developing SOP changes for external hires
- Demonstrate the ability to take the lead of a full shift with no supervision and maintain time-management.
Special Programs Operator
Allied Universal Security
Seattle, WA
08.2020 - 02.2021
- Tasked with case intake and management for COVID-19 cases
- Assigned a help-desk, consultation and customer service representative role providing information and resources for internal and external customers
- Strong writing skills for Amazon Crisis Management Teams (CMT) meetings
- Assisted with Amazon teams in creating and implementing COVID-19 policies and reinforcing such guidelines.
GSOC Operator
Allied Universal Security
Seattle, WA
12.2019 - 08.2020
- Completed alarm monitoring and dispatch, incident response and report writing, access control
- And event escalation duties
- Provided logistics support for field security teams and related departments
- Supported customers with a help-desk response, network diagnosis, and as customer service representative through both email and phone communications
- Successfully independently managed prioritizing tasks and exercising sound judgment to improve the quality of customer care and manage incidents simultaneously.
De-icing coordinator (Seasonal)
Swissport
SeaTac, WA
07.2017 - 12.2019
- Prepare/Attend de-icing audits with FAA auditors to ensure proper Deicing operation
- Maintain record keeping (fluid spray log, equipment maintenance records, training records, audit results).(fluid spray log, equipment maintenance records, training records, audit results)
- Attend and certify airline training for specific deicing procedures in accordance with airlines
- Perform training for the deicing season, teaching over 60 employees and preparing them for the deicing season
- Adjusted work schedules for up to 60 employees on three eight hour shifts, per seven-day work week
- Budgeting for Deicing fluids and ordering fluids as necessary for deicing
- Attend and coordinate with airline management teams weekly meetings and updated status of the deicing operations.
Operation Control Center Supervisor
Swissport
SeaTac, WA
12.2016 - 12.2019
- Addressed and resolved operational failures with customers, airlines, station managers, customer resource center, flight crews, ground support, ramp and sort personnel, and flight department
- Communicate with airline management on staffing and operational needs on a day to day basis
- Trained in dispatch release and flight monitoring of an average of 70-80 flights per day to external and internal hires
- Communicate via ground radio to aircraft flight crew and advise them of parking stands and any changes in airport operations in alignment with Port of Seattle
- Coordinate and address problems with flight crew in emergency response and flight cancellations
- Coordinated special flight accommodations for charter flights (ramp parking space, flight crew transportation, passenger transportation)
Auto Technician
Lakewood Transmission
Lakewood, WA
07.2015 - 12.2016
- Provide Multi-point inspections to customer vehicles
- R&R Transmission and installing remanufactured or rebuilt transmissions to multiple makes and models
- Diagnose electrical system faults using scanning tools, multi-meters and power probe
- Perform regular maintenance including tune-ups, Fuel injection cleanings, water pump, and timing belt services to a wide range of makes and models including Hybrids, Gasoline, and Diesel
- R&R front and rear axle for multiple makes and models
- Diagnose and replace fuel pumps
- Resurface brake rotors and replacing brake pads and inspect ABS systems for functionality
- Inspecting A/C systems and refilling refrigerant to vehicle specifications.
Auto Technician
AAMCO Transmission
Renton, WA
07.2013 - 07.2015
- Provide Multi-point inspections to customer vehicles
- R&R Transmission and installing rebuilt transmissions to multiple makes and models
- Diagnose electrical system faults using scanning tools, multi-meters and power probe
- Perform regular maintenance including tune-ups, Fuel injection cleanings, water pump, and timing belt services to a wide range of makes and models including Hybrids, Gasoline, and Diesel
- R&R front and rear axle for multiple makes and models
- Diagnose and replace fuel pumps
- Resurface brake rotors and replacing brake pads and inspect ABS systems for functionality
- Inspecting A/C systems and refilling refrigerant to vehicle specifications
- Perform transmission flush and maintenance to transmission and front/rear axles
- Performed welding for exhaust systems (catalytic converters).
Education
Highschool Diploma -
Washington High School
06.2011
Some College (No Degree) - Computer Science
Bates Technical College
Tacoma, WASkills
- Team Leadership, Customer Service, training
- Calm Under Pressure
- Training & Development
- Communication
- MS Office
- Leadership
- Multitasking
- Team building
- Self-Directed
- Analytical Thinking
- Computer Skills
- Analytical and Critical Thinking
- Team Management
- Providing customer service
- Teamwork and Collaboration
- Written Communication
- Attention to Detail
Certification
- Coding Dojo – Web Fundamentals, Python
- A Cloud Guru – AWS Cloud Practitioner
Accomplishments
- Allied Universal Security: Operator of the Quarter -Q2 2020.
- Allied Universal Security: Operator of the Year -2021.
Languages
Spanish
Native/ Bilingual
Timeline
Embedded GSOC Lead Operator
Sibylline
04.2023 - Current
Special Programs Lead Operator
Allied Universal Security
02.2021 - 04.2023
Special Programs Operator
Allied Universal Security
08.2020 - 02.2021
GSOC Operator
Allied Universal Security
12.2019 - 08.2020
De-icing coordinator (Seasonal)
Swissport
07.2017 - 12.2019
Operation Control Center Supervisor
Swissport
12.2016 - 12.2019
Auto Technician
Lakewood Transmission
07.2015 - 12.2016
Auto Technician
AAMCO Transmission
07.2013 - 07.2015
Highschool Diploma -
Washington High School
Some College (No Degree) - Computer Science
Bates Technical College
- Coding Dojo – Web Fundamentals, Python
- A Cloud Guru – AWS Cloud Practitioner
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