Jonathan Craft
Dickson,TN
Summary
Adept at fostering strong relationships and negotiating favorable terms, I significantly enhanced customer satisfaction and dealership revenue at Victory Nissan. My background in finance management and law enforcement honed my attention to detail and professionalism, ensuring compliance and efficiency in high-stakes environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Finance Manager
Victory Nissan
10.2017 - 02.2025
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Conducted regular reviews up to 10 per day of customer credit applications to maintain accuracy and integrity in the approval process.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Negotiated with lenders to obtain approvals for challenging credit profiles, expanding customer base.
- Achieved top customer service ratings by providing clear, understandable explanations of finance terms and conditions.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
Sales Advisor
Victory Nissan
07.2015 - 10.2017
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
- Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
- Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
- Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
Deputy Sheriff
Davidson County Sheriff's Office
08.2002 - 07.2015
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Observed jail and inmate activity to maintain order and safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
- Supervised daily recreation activities for inmates to promote physical health, mental well-being, and constructive use of time while incarcerated.
- Resolved issues and disputes between inmates professionally and respectfully.
Education
High School Diploma -
McEwen High School
McEwen, TN05.1999
Skills
- Strong negotiation skills
- Interpersonal relations
- Customer service excellence
- Active listening and learning
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Client relationship building
- Self motivation
- Professionalism
- Teamwork and collaboration
Certification
State of Tennessee Department of Commerce and Insurance license; Tennessee Motor Vehicle Commission; Motor Vehicle Salesman
Nissan Award of Excellence
Company wide award winner 2023
Timeline
Finance Manager
Victory Nissan
10.2017 - 02.2025
Sales Advisor
Victory Nissan
07.2015 - 10.2017
Deputy Sheriff
Davidson County Sheriff's Office
08.2002 - 07.2015
State of Tennessee Department of Commerce and Insurance license; Tennessee Motor Vehicle Commission; Motor Vehicle Salesman
High School Diploma -
McEwen High School
Similar Profiles
Terry EdmondsonTerry Edmondson
Sales Consultant at Victory NissanSales Consultant at Victory Nissan
Terry EdmondsonTerry Edmondson
Sales Consultant at Victory NissanSales Consultant at Victory Nissan
Kari LyonsKari Lyons
Financial Secretary at Victory to VictoryFinancial Secretary at Victory to Victory