Jonathan Cruz
Joliet,IL
Summary
Resourceful Area Director offering fifteen years of experience establishing effective operational procedures and practices and implementing sales and marketing campaigns. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
13
13
years of professional experience
Work History
Area Director
Paramount Staffing
Chicago, IL
06.2021 - Current
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Eased team transitions and new employee orientation through effective training and development.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Led business planning, developed market strategy and established direct procurement of products from software vendors.
Director Of Sales
Integrity Staffing & Solutions
Bolingbrook, IL
01.2021 - 06.2021
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Owned all aspects of sales planning, development, and team and account management for Midwest territory.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Closed average of 25% sales calls each quarter.
Director of Talent Acquisition
Minute Men Staffing Services
Aurora, IL
01.2020 - 04.2020
- Created lists of potential customers based on regional markets stamp program to target specific sales leads that align with purpose, process and goals of our company. Then I assigned sales tasks to team of 23 employees
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Decreased labor cost by reducing overhead and spending by 7% through effectively designing budgets using back office software to optimize our teams time in operations
- Implemented a new workers comp injury tracking system and nurse call line for associates
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Prepared sales presentations for clients showing success and credibility of Minute Men staffing services product lines and procedures
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Organized promotional events and interacted with community to increase sales volume
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives on Facebook, LinkedIn, Indeed, and other social media sites
- Held weekly meetings with my leadership team to identify techniques to overcome sales obstacles
- Trained new sales representatives on sales strategies and processes to reduce process gaps
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Devised sales strategies to increase points of distribution, diversifying vertical markets, product positioning, consumer awareness, trial, conversion and user acquisition
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics
- Set up new sales networking and lead generation platform D&B hoovers, Zoominfo and CRM in avanti
- Coached and monitored employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas.
Market Manager
Manpower
Chicago, IL
03.2019 - 01.2020
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
- Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Developed innovative and targeted collateral to support overall branding objectives
- Helped incorporate product changes to drive customer engagement and firm profits
- Leveraged industry trends and competitive analysis to improve customer relationship building
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Serviced accounts regularly to effectively up sell and cross-sell core and peripheral products
- Managed team scheduling and coordinated appointments between sales teams and prospects
- Made strategic and successful decisions by documenting and tracking sales activities with Dy Dynamics in Microsoft OS and growing leads through local marketing and Zoom info and D&B Hoovers
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth
- Maximized customer satisfaction by effectively coordinating service delivery for all of vertical markets + customers across territory
- Won sales rookie of the year by growing the Markets GM% and overall sales growth for 2019 by new leadership in the company
- Coached sales team members in effective selling strategies and closing techniques
- Directed work of 5 sales professionals at multiple offices across Chicago area.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
Talent Acquisition Manager
PeopleReady
Crest Hill, IL
01.2009 - 04.2019
- Developed SEO strategy for local branch that drove over 50 applicants in per week for applications
- Contributed to team success by exceeding team sales goals by 13% year over year six years strait.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Developed and assigned monthly sales quotas to over 4 sales managers in mid-west
- Maintained highest record of employees promoted to leadership positions and the lowest turnover
- Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
- Spearheaded successful charity sales program resulting in 3% sales growth
- Supervised six location, six managers and managed $20,000,000 in annual assets, maintaining up to date contracts, compliance and reporting requirements for all markets and clients.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Transformed underperforming teams into productive, profitable teams.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Directed all business functions for locations in several locations, including operational P&L financial duties, workforce planning, customer retention and customer service management.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Education
Bachelor of Arts - Marketing
Governors State
2010
Skills
- Talent management
- Contract Negotiation
- Work authorizations
- Global recruitment
- Compensation analysis
- Recruitment
- Candidate tracking
- Applicant Tracking Systems
- Salary and benefits negotiations
- Company organization
- Labor negotiations
- Workforce improvements
- Payroll coordination
- Organizational Development
- Personnel recruitment
Accomplishments
- Supervised team of 35 staff members.
- Reduced turnover by 5% year over year for three years in a row.
- Used Microsoft Excel to develop inventory tracking spreadsheets to reduce productivity issues.
- Reduced operational expenses by 5% by streamlining branch operations and reducing turnover.
- Increased company savings by 2% through corporate consensus-building and cross-functional geographical team coordination and development.
- Collaborated with team of managers in the development of new recruitment process.
- Reduced lost workdays and recordable incidents to .05% WSR by implementing a safety awareness program.
Timeline
Area Director
Paramount Staffing
06.2021 - Current
Director Of Sales
Integrity Staffing & Solutions
01.2021 - 06.2021
Director of Talent Acquisition
Minute Men Staffing Services
01.2020 - 04.2020
Market Manager
Manpower
03.2019 - 01.2020
Talent Acquisition Manager
PeopleReady
01.2009 - 04.2019
Bachelor of Arts - Marketing
Governors State
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