Jonathan Cuenca
Grand Prairie,TX
Summary
Highly experienced Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
11
11
years of professional experience
Work History
Inside Sales Consultant
AT&T
Richardson, TX
09.2017 - Current
- Determined needs, delivered solutions and overcame objections through consultative selling.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Completed 30 daily incoming calls and achieved average customer conversion rate of 30%.
Call Center Customer Service Representative
Traffic Payment
Dallas, Texas
02.2015 - 09.2017
- Responded to customer comments and questions via LiveChat during shifts.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Answered over 50 calls per shift to meet fast-paced call center demands
Licensed Insurance Sales Agent
State Farm
Richardson, TX
04.2016 - 04.2017
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Built and cultivated long-term quality relationships with over 30 clients by addressing needs and providing superior customer service.
- Upsold additional products and services after identifying customer needs and requirements.
Sales Manager
MetroPCS
Dallas, Texas
01.2012 - 01.2015
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Directly worked with 30 customers per shift to build relationships and increase customer satisfaction ratings by 15%.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX05.2011
Skills
- Account acquisition
- Compelling presentations
- Persuasive negotiator
- Project coordination
- Networking enthusiast
- Client retention
Accomplishments
- Surpassed annual quota by 30% at AT&T.
- Sales Rep of the Year in 2014 at MetroPCS
Timeline
Inside Sales Consultant
AT&T
09.2017 - Current
Licensed Insurance Sales Agent
State Farm
04.2016 - 04.2017
Call Center Customer Service Representative
Traffic Payment
02.2015 - 09.2017
Sales Manager
MetroPCS
01.2012 - 01.2015
High School Diploma -
Thomas Jefferson High School