JONATHAN DAILEY
Copperas Cove
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Officer 2
Baylor Scott & White Health
10.2023 - Current
- Patrols assigned areas for the presence of unauthorized persons or potential sources of crime, and maintains clear, appropriate and continuous radio contact with base, shift supervisor and other officers in the field
- Maintains general order of the local environment and intervenes in disturbances in a calm and efficient manner guided by courtesy, established rules and regulations.
- Responds to various public service calls, including criminal offenses, civil process, hospital violations or customer service oriented requests such as escorting patients, visitors, medical staff, and employees to parking areas; providing assistance with stalled vehicles; assisting with unlocking vehicles and responding to parking equipment malfunctions.
- Assists Police Officers as required to maintain order; to include assisting with arrests when requested.
- Responds without hesitation and assists with all medical emergencies as required, within the scope of the officer's training and expertise.
- Maintains secure facilities by ensuring various doors are locked as required. Unlocks facilities upon receiving proper authorization.
- Produces complete, accurate and concise reports, to include criminal offenses, false fire alarms, safety hazards and general information, consistent with internal processes and as prescribed by law.
- Handles sensitive investigations and information in a professional manner, safeguarding confidential information obtained through investigation or from Law Enforcement authorities.
- Controls the flow of traffic at designated at points of interest. Issues citations for parking violations.
Manager
Pit Stop Vape Distribution
05.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Created monthly reports for senior management summarizing operational performance metrics
- Coached, mentored and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Established processes to ensure efficient workflow throughout the organization
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Recruited and hired qualified candidates to fill open positions
- Entered time and attendance logs in preparation for payroll
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
- Conducted quality, timely performance feedback and performance appraisals
- Maintained adequate staffing to meet objectives within budget
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Established and managed yearly budgets of up to $100,000
- Recruited and trained new employees to meet job requirements
- Reviewed completed work to verify consistency, quality and conformance
- Produced thorough, accurate and timely reports of project activities
Manager
Aaa Strate Vape
03.2017 - 05.2023
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Created monthly reports for senior management summarizing operational performance metrics
- Coached, mentored and trained team members in order to improve their job performance
- Established processes to ensure efficient workflow throughout the organization
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Provided leadership during times of organizational change or crisis situations
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Initiated new projects that resulted in increased productivity across all departments
- Collaborated with other departments to ensure timely completion of projects within budget constraints
- Organized special events such as conferences or training sessions for employees
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services
- Monitored staff performance and addressed issues
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Trained employees on additional job positions to maintain coverage of roles
- Enforced customer service standards and resolved customer problems to uphold quality service
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Recruited and hired qualified candidates to fill open positions
- Assigned tasks to associates to fit skill levels and maximize team performance
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Led team meetings and one-on-one coaching sessions to continuously improve performance
Electrician
Johnson Controls
02.2019 - 10.2020
- Journeyman electrician
- Installed smart meters on electrical panels
- High voltage and low voltage meter systems
- Running romex, bx, mc, cat-6
Operator 2
City of Copperas Cove Water Department
01.2019 - 01.2020
- In charge of heavy equipment
- Backhoe and dump truck
- Repair and maintaining water lines throughout the city
- Checking water chlorine levels
- Installing and repairing water meters
- Water pressure test
Security Officer
Securitas Financial Services
01.2005 - 05.2006
- Observed and report
- Logged vehicles coming in and out of yard
Education
High School Diploma -
Berden County School of Technology
Paramus, NJ01.2007
High School Diploma -
Hackensack Highschool
Hackensack, NJ01.2004
Skills
- Security Protocols
- Documentation and Reporting
- Attention to Detail
- Work Scheduling
- Interpersonal Communication
- Preventive Maintenance
- Surveillance and Patrol
- ICS 100
- FEMA certification
Certification
- RQI, 07/01/23, 09/01/24
- CPI, 12/01/23, 12/01/25
- Emtala, 11/30/23
- CDL A, Present
- Basic Security Officer Training Level 3, 09/01/23, Present
- Security Officer Training Level 2, 09/01/23, Present
- Commission Security Officer, 11/03/23, 11/02/25
- Self-Defense Training, 09/01/23, Present
- Pepper Spray Course, 09/01/23, Present
Languages
Spanish
Native or Bilingual
Timeline
Security Officer 2
Baylor Scott & White Health
10.2023 - Current
Manager
Pit Stop Vape Distribution
05.2023 - Current
Electrician
Johnson Controls
02.2019 - 10.2020
Operator 2
City of Copperas Cove Water Department
01.2019 - 01.2020
Manager
Aaa Strate Vape
03.2017 - 05.2023
Security Officer
Securitas Financial Services
01.2005 - 05.2006
High School Diploma -
Berden County School of Technology
High School Diploma -
Hackensack Highschool
- RQI, 07/01/23, 09/01/24
- CPI, 12/01/23, 12/01/25
- Emtala, 11/30/23
- CDL A, Present
- Basic Security Officer Training Level 3, 09/01/23, Present
- Security Officer Training Level 2, 09/01/23, Present
- Commission Security Officer, 11/03/23, 11/02/25
- Self-Defense Training, 09/01/23, Present
- Pepper Spray Course, 09/01/23, Present
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