Jonathan Diaz
Cary,NC
Summary
Experienced professional with a strong background in team leadership and training coordination. Known for improving staff performance and enhancing service efficiency, ready to leverage expertise to drive operational excellence and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Coordinator
Discount Tire
Cary, North Carolina
09.2025 - Current
- Greeting customers and assisting with check-in for tire and wheel services
- Managing work orders, scheduling, and service priorities
- Coordinating with technicians and Crew Chiefs to ensure timely completion of jobs
- Monitoring shop workflow to reduce wait times and improve efficiency
- Answering customer questions about services, pricing, and vehicle care
- Maintaining accurate records of services performed and inventory usage
- Assisting with tire inventory organization and stock levels
- Supporting safety standards and keeping the service area clean and organized
- Communicating effectively with team members and management
- Providing friendly, professional, and customer-focused service at all times
Training Coordinator
YMCA
Cary, NC
08.2025 - Current
- Providing in-person and ongoing training for counselors and site coordinators before and during the school year
- Preparing staff for the specific sites they will work at, including site expectations, routines, and procedures
- Visiting sites regularly to observe operations and identify areas needing support or improvement
- Assisting sites that are struggling with safety, behavior management, or program engagement
- Coaching staff on best practice, youth engagement, and conflict resolution
- Ensuring all staff are properly trained in YMCA policies, emergency procedures
- Leading or assisting with trainings in First Aid, CPR, AED, and emergency preparedness as needed
- Helping implement consistent standards across all YMCA sites
- Collaborating with YMCA leadership to address training gaps and program needs
- Providing feedback, guidance, and mentorship to new and returning staff
- Developing or updating training materials, activities, and resources for staff use
- Supporting a positive, inclusive, and child-centered program culture
Crew Chief
Discount Tire
Cary, North Carolina
08.2025 - Current
- Leading and coordinating a team of Tire Service Technicians during daily operations
- Assigning tasks and ensuring work is completed efficiently and correctly
- Training and mentoring new and existing team members on proper procedures and safety practices
- Performing tire installations, rotations, balancing, and repairs as needed
- Inspecting completed work to ensure quality and accuracy
- Maintaining a safe, organized, and clean shop environment
- Assisting with inventory management and equipment maintenance
- Communicating with management about staffing, workflow, and customer needs
- Providing excellent customer service and resolving minor customer concerns
- Ensuring all company policies and safety standards are followed
Tire Service Technician
Discount Tire
Cary, North Carolina
01.2025 - 06.2025
- Installing, rotating, balancing, and repairing tires on a variety of vehicles
- Inspecting tires and wheels for damage, wear, and safety concerns
- Operating tire-changing and balancing equipment safely and correctly
- Maintaining a clean, organized, and safe work area in the shop and service bays
- Assisting customers with basic questions about tire care and services
- Working collaboratively with team members to complete jobs efficiently
- Lifting and handling heavy tires, tools, and equipment as part of daily duties
- Providing friendly, respectful, and professional customer service at all times
Leadership
YMCA
Cary, NC
06.2022 - 09.2025
- Leading, supervising, and supporting counselors and program staff through teamwork and collaboration
- Working closely with other leaders to plan and implement engaging, age-appropriate activities
- Ensuring the safety and well-being of all participants by following YMCA policies and state regulations
- Managing daily routines, schedules, and transitions in both camp and after-school programs
- Providing coaching, feedback, and real-time support to staff
- Helping staff work together effectively and resolve conflicts in a positive way
- Communicating regularly with parents, school staff, and YMCA leadership
- Addressing behavioral concerns using positive guidance and teamwork-based solutions
- Maintaining organized, welcoming, and safe program spaces
- Assisting with staff training, meetings, and program evaluations
- Responding to emergencies and using First Aid/CPR when necessary
- Modeling positive leadership, respect, and collaboration at all times
Counselor
YMCA
Cary, NC
06.2021 - 06.2022
- Supervising children in group settings, such as camps, after-school programs, or youth activities.
- Leading structured and free-play activities.
- Encouraging positive social interactions and conflict resolution.
- Maintaining a safe and clean environment.
- Communicating with parents, staff, and program leadership.
- Serving as a positive role model for youth.
Education
High School Diploma -
Cary High School
Cary, NC02-2024
Skills
- Conflict resolution
- Child supervision
- Program development
- Youth engagement
- Emergency response
- Customer communication
- Team leadership
- Service management
Certification
CPR & First Aid Training
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Service Coordinator
Discount Tire
09.2025 - Current
Training Coordinator
YMCA
08.2025 - Current
Crew Chief
Discount Tire
08.2025 - Current
Tire Service Technician
Discount Tire
01.2025 - 06.2025
Leadership
YMCA
06.2022 - 09.2025
Counselor
YMCA
06.2021 - 06.2022
High School Diploma -
Cary High School