Amanda Dillon
Summary
Brooklyn College graduate with a Fine Arts degree, demonstrating versatility and creativity. Proficient in various software applications including Excel, PowerPoint, Google Docs, and Outlook. Experienced in collaborating with diverse teams and effectively communicating with individuals from various backgrounds. Strong multitasking abilities with a keen attention to detail and pattern recognition, contributing to success in multiple startup environments.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Centennial Elevator Industries
Queen
03.2024 - 01.2026
- Addressed violations promptly across Manhattan, Queens, Brooklyn, and Yonkers.
- Created and updated weekly reports for all areas.
- Communicated with over 40 mechanics to coordinate maintenance efforts.
- Scheduled and dispatched mechanics as needed, assisting clients with proposal work.
- Tracked and updated client correspondence to ensure systems remained current.
- Led weekly meetings with departments and clients to facilitate collaboration.
- Trained and mentored service coordinators, enhancing team performance.
- Managed data with proficiency in Excel, Total, Outlook, Word, and other software.
Shift Lead at DashMart
Doordash
Manhattan
01.2022 - 03.2024
- Managed over 30 couriers and 12 warehouse workers across all shifts in flagship store.
- Resolved customer complaints and order issues, ensuring timely updates for upper management.
- Created and maintained spreadsheets, forms, and invoices to enhance operational efficiency.
- Executed receipt, stocking, and picking orders while maintaining accurate inventory counts.
- Maintained vendor communications to ensure supply chain effectiveness.
- Scheduled and supported service requests, optimizing store operations.
- Placed orders for necessary materials, enabling employees to perform tasks effectively.
- Led space optimization projects to improve picking efficiency and reduce pick times.
- Facilitated daily meetings to align team objectives and improve communication.
- Coached employees and couriers on daily assignments, contributing to overall operational enhancement.
Overnight Grocery Customer Service
Wegmans Food Market
Brooklyn
08.2019 - 12.2021
- Leveraged extensive knowledge in Deli, Imported Cheese, Dairy, Frozen, and Grocery Departments.
- Trained new employees on operational protocols for various departments.
- Maintained organized workspaces to promote cleanliness and enhance productivity.
- Implemented planograms and cycle counting to optimize merchandise organization and maximize sales.
- Demonstrated independence in managing responsibilities efficiently.
- Guided customers to ensure positive shopping experiences.
Education
BA - Fine Arts
Brooklyn College
01.2016
Skills
- Client coordination and scheduling
- Report generation and data management
- Maintenance tracking and inventory optimization
- Customer relationship management
- Process improvement strategies
- Team leadership and employee training
- Conflict resolution
Timeline
Service Coordinator
Centennial Elevator Industries
03.2024 - 01.2026
Shift Lead at DashMart
Doordash
01.2022 - 03.2024
Overnight Grocery Customer Service
Wegmans Food Market
08.2019 - 12.2021
BA - Fine Arts
Brooklyn College