Jonathan Diaz
Tucson,AZ
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
Work History
Store Manager
The Specialists
Tucson, AZ
12.2016 - 07.2026
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Developed and implemented effective merchandising strategies to optimize product displays.
- Oversaw inventory management, including stock levels and ordering processes.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Designed and organized weekly work schedules for store staff for store personnel.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Assistant Manager
Audio Express
Tucson, AZ
02.2012 - 10.2015
- Managed daily operations to ensure smooth workflow and efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted team in delivering exceptional customer service and product knowledge.
- Coordinated training sessions for new staff on company policies and procedures.
- Maintained up-to-date knowledge of company products and services.
- Developed marketing strategies to promote new audio products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Education
Sahuaro High School
Tucson, Arizona Skills
- Retail operations
- Inventory management
- Retail inventory management
- Store layout design
- Sales expertise
- Sales promotion planning
- Customer service
- Customer relations
- Staff supervision
- Employee training
- Scheduling coordination
- Problem solving
- Performance evaluation
- Effective communication
- Store operations
Languages
English
Professional
Timeline
Store Manager
The Specialists
12.2016 - 07.2026
Assistant Manager
Audio Express
02.2012 - 10.2015
Sahuaro High School