Jonathan Duarte
Reno
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Sales Manager
Dolan Dodge RAM
06.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Inventory management, to increase profit and sales volume.
- Providing customers with proposals and knowing vehicle data to be able to give proper trade value.
Finance Manager
Dolan Toyota
05.2018 - 06.2019
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
Sales Floor Manager
Dolan Toyota
10.2016 - 05.2018
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Assisted customers with vehicle selection through carefully curated questions.
- Trained and supported sales force with closing deals.
- Supervised tasks, personnel and clients for Dolan Toyota company with high sales numbers.
- Partnered with operations team to achieve company revenue and profit goals.
- Overcame objections and closed sales while following company policies and legal requirements.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set sales goals and tracked progress using Dealer Socket.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Certified Product Specialist
Dolan Toyota
05.2014 - 10.2016
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Answered telephone and email inquiries from potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Car Rental Agent
Avis Budget Car Rental
06.2010 - 04.2014
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Education
No Degree - Civil Engineering
Truckee Meadows Community Collage
Reno, NVHigh School Diploma -
Sparks High School
Sparks, NV06.2009
Skills
- CRM Software
- Sales Process
- Product and Service Management
- Persuasive Negotiations
- Coaching and Mentoring
- Direct Sales
- Sales Expertise
- Recruiting and Hiring
- Analytical Problem Solver
- Recipient of Top sales Manager Award 2021, 2022
- Negotiations Expert and Strong Deal Closer
- Excellent Communication Skills
- Review Contracts
- Deal Structuring
- Software knowledge Dealer Socket, Dealer track and Tekion
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager
Dolan Dodge RAM
06.2019 - Current
Finance Manager
Dolan Toyota
05.2018 - 06.2019
Sales Floor Manager
Dolan Toyota
10.2016 - 05.2018
Certified Product Specialist
Dolan Toyota
05.2014 - 10.2016
Car Rental Agent
Avis Budget Car Rental
06.2010 - 04.2014
No Degree - Civil Engineering
Truckee Meadows Community Collage
High School Diploma -
Sparks High School
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