Jonathan Esser
Hattiesburg,MS
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Fed Ex Ground(CJ&J)
10.2025 - Current
- Delivered packages efficiently and accurately to designated locations.
- Ensured compliance with safety regulations during all delivery operations.
- Conducted vehicle inspections to maintain operational readiness and safety standards.
- Managed route planning to optimize delivery times and minimize fuel consumption.
- Trained new drivers on company policies and delivery procedures, enhancing team performance.
- Resolved customer inquiries professionally, ensuring satisfaction and fostering loyalty.
- Implemented best practices for time management, improving overall delivery efficiency.
Licensed Insurance Agent
The Assurance Group(TAG)
06.2025 - 10.2025
- Conducted customer needs assessments to determine optimal coverage levels and options.
- Resolved disputes between customers and insurers by researching policy language and interpretations.
- Participated in industry events, including conventions, seminars, and workshops for professional development.
- Responded promptly to customer inquiries through phone calls and emails, maintaining professionalism.
- Ensured compliance with federal, state, and local regulations regarding insurance practices.
- Advised clients on tailored insurance solutions based on individual requirements.
Pest Control Technician
Orkin Pest Control
01.2023 - 05.2025
- Inspected storage facilities for food contamination caused by rodent or insect activity.
- Monitored customer complaints to identify pest activity and necessary treatment areas.
- Installed traps around buildings to capture rodents and mitigate health hazards.
- Conducted applications of insecticides, herbicides, and rodenticides using various equipment.
- Operated fumigation chambers and steamers safely per manufacturer instructions.
- Provided recommendations for reducing future pest infestations through preventive measures.
- Repaired damage to structures caused by pests, including walls and ceilings.
- Identified and sealed potential entry points for pests with appropriate materials.
House Painter
Touch Of Class Painting
08.2014 - 12.2022
- Sanded surfaces to remove peeling finishes before repainting.
- Assisted in mixing colors to match specified shades when requested.
- Prepared surfaces for painting by filling imperfections with caulk or putty.
- Mixed paint following manufacturer's specifications, applying it with various tools.
- Calculated accurate amounts of materials required for each project.
- Selected suitable materials including primers and varnishes tailored to job needs.
- Removed hardware like window sashes and knobs before commencing painting work.
- Protected surrounding areas with drop cloths to prevent damage from paint.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, D.C., U.S.Skills
- Policy interpretation
- Customer needs assessment
- Client relationship management
- Risk assessment
- Sales strategy development
- Data entry accuracy
- Effective communication
- Problem solving
- Attention to detail
- Professional development participation
- Valid Driver's license
- Customer service
- Teamwork and collaboration
- Dependable and reliable
- Time management
- Loading and unloading
- Route management
- Cargo handling
- Route planning
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Courteous and polite demeanor
- Package scanning
Affiliations
- I am a musician and songwriter. Have been since I was 13.
- I like to check out the stock market and paper trade on my futures account.
- I enjoy reading, traveling and learning new things.
- I am a sports fan. I enjoy most sports.
Timeline
Delivery Driver
Fed Ex Ground(CJ&J)
10.2025 - Current
Licensed Insurance Agent
The Assurance Group(TAG)
06.2025 - 10.2025
Pest Control Technician
Orkin Pest Control
01.2023 - 05.2025
House Painter
Touch Of Class Painting
08.2014 - 12.2022
Bachelor of Science - Information Technology
Strayer University