Sam Michalski
Willoughby,OH
Summary
Results-driven professional with expertise in claims analysis and customer service. Successfully facilitated claims recovery efforts, achieving notable financial recoveries while strengthening team performance through mentorship and training initiatives.
Overview
7
7
years of professional experience
Work History
Postmates Delivery Driver
Postmates,Dasher
Willoughby, OH
05.2019 - 08.2019
- Ensured timely delivery of food and goods to customers using efficient route planning.
- Maintained vehicle cleanliness and functionality to enhance safety and performance.
- Communicated effectively with customers regarding delivery updates and issues.
- Implemented best practices for packaging and handling items to prevent damage during transit.
Insurance Claims Specialist
Dynamic Roofing Solutions
Willoughby, OH
08.2024 - 01.2026
- Reviewed and processed insurance claims for roofing projects, ensuring compliance with company policies.
- Streamlined claims processing workflow, resulting in increased operational efficiency and reduced turnaround time.
- Mentored junior staff on best practices for claims assessment and documentation standards.
- Implemented training sessions focused on new software systems for managing claim submissions and tracking progress.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Facilitated claims recovery efforts, resulting in approximately $550,000 recovered within the first year.
Child Care Provider
YMCA
Willoughby, OH
01.2020 - 08.2024
- Supervised daily activities, ensuring safety and engagement for children in diverse age groups.
- Developed and implemented age-appropriate lesson plans to promote cognitive and social development.
- Fostered positive relationships with children, parents, and staff to create a supportive community environment.
- Trained and mentored new staff on best practices in childcare and program delivery.
Education
Bachelor of Science - Marketing
Cleveland State University
Cleveland, OH05-2024
High School Diploma -
Eastlake North High School
Eastlake, OH05-2019
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Customer service
- Active listening
- Data entry
- Decision-making
Timeline
Insurance Claims Specialist
Dynamic Roofing Solutions
08.2024 - 01.2026
Child Care Provider
YMCA
01.2020 - 08.2024
Postmates Delivery Driver
Postmates,Dasher
05.2019 - 08.2019
Bachelor of Science - Marketing
Cleveland State University
High School Diploma -
Eastlake North High School