Deonte' Macon-Mattison
Dallas/Fort Worth
Summary
Dedicated insurance professional with extensive experience in auto assessment, liability determination, and settlement negotiation. Demonstrates exceptional attention to detail and strong interpersonal skills, consistently managing high case volumes with precision. Proven track record of delivering accurate documentation while fostering client relationships. Aiming to leverage expertise to enhance operational efficiency in a dynamic insurance environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Favor, Inc.
01.2021 - Current
- Place special orders or call other stores to find desired items.
- Collect money from customers, make change, and record transactions on customer receipts.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Delivering customer preferred products with expedited and professional service.
- Provided the entire customer service experience.
Property Insurance Adjuster
Allstate Ins Co
07.2024 - 10.2024
- Negotiated settlements with policyholders and attorneys.
- Calculated and authorized payment of claims within designated authority level.
- Investigated insurance claims to determine coverage and liability.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Engaged in continuous learning to stay current with industry trends and best practices in claims management.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Utilized claim handling software to document and manage claim files efficiently.
- Calculated estimated costs for damages and losses.
Insurance Adjuster
Independent Adjuster
09.2017 - 06.2024
- Escalated uncertain claims to investigation team for resolution.
- Interview or correspond with agents and claimants to correct errors or omissions, and to investigate questionable claims.
- Examine claims forms and other records to determine insurance coverage.
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Collect evidence to support contested claims in court.
- Investigate and assess damage to property and create or review property damage estimates.
- Analyze the information gathered by the investigation and report the findings and recommendations.
- Prepare a report of the findings of the investigation.
Education
Business Management Certification - Business Administration and Management
Little Rock Job Corp
Little Rock, AR01.2009
High School Diploma - General Studies
Conway High School
Conway, AR01.2008
Some College (No Degree) - Associate
Pulaski Technical College
North Little Rock, ARSkills
- Customer service and support
- Attention to detail
- Liability assessment
- Claims investigation
- Effective communication
- Texas claims adjuster license
- Self-motivated
- Empathy and patience
Languages
English, Native/Bilingual
Skills
- insurance, 7 years
- liens, 7 years
- repossession, 4 years
- loans, 7 years
- mortgage insurance, 3 years
- property insurance, 3 years
- Auto Insurance, 4 years
Certification
- Texas All-Lines Adjuster License # 2158204
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Property Insurance Adjuster
Allstate Ins Co
07.2024 - 10.2024
Delivery Driver
Favor, Inc.
01.2021 - Current
Insurance Adjuster
Independent Adjuster
09.2017 - 06.2024
Business Management Certification - Business Administration and Management
Little Rock Job Corp
High School Diploma - General Studies
Conway High School
Some College (No Degree) - Associate
Pulaski Technical College
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