5 Years
Jonathan Faircloth
Mobile,AL
Summary
Dynamic leader with a proven track record, enhancing operational efficiency and customer loyalty through expert business management and exceptional customer engagement. Skilled in budget planning and labor management, I've driven significant improvements in employee retention and guest relations, showcasing a blend of strategic vision and interpersonal skills. Customer-oriented General Manager with 5+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Original Oyster House
06.2023 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
General Manager
Wild Ace Brewing Company
01.2020 - 06.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Customer Service Manager
Freds Texas
05.2018 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Bar Manager
The Rock Wood Fired Pizza
09.2015 - 07.2018
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Skills
- Business Management
- Customer Engagement
- Purchasing
- Budget Planning
- Inventory Management
- Labor Management
- Guest Relations
- Employee Retention
Certification
Managers food handlers
Software
Timeline
Restaurant Manager
Original Oyster House
06.2023 - Current
General Manager
Wild Ace Brewing Company
01.2020 - 06.2023
Customer Service Manager
Freds Texas
05.2018 - 03.2021
Bar Manager
The Rock Wood Fired Pizza
09.2015 - 07.2018
Managers food handlers
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