Jonathan Francia
Fontana,CA
Summary
I am a dedicated Optician and Manager with expertise in optimizing operations and enhancing patient care. I believe in making every employee feel heard and every patient feel cared for. I led staff development and built strong partnerships with frame representatives, driving increased premium eyewear sales. Build lasting relationships with patients so that they feel seen, return regularly and become loyal clients.
Overview
1
1
Language
19
19
years of professional experience
Work History
Manager/Optician
Dr Boyer Optometrist
04.2014 - 07.2026
- Top seller of premium glasses
- Managed daily office activities and workflow to ensure seamless operations.
- Hired and Recruited new staff and personally handled training
- Established strong relationships with frame representatives and vendors to improve product offerings.
- Developed a diverse eyewear selection to cater to patient needs and trends.
- Edged / Grooved / Polished / Detailed lenses
- Troubleshooting frames and resolving customer complaints
- Supervised staff training and development to enhance patient care skills.
- Operating insurance plans to order materials / patient orders
- Implemented office policies and procedures to improve operational efficiency.
- Led team meetings to discuss performance, address issues, and share updates.
- Monitored staff performance and addressed issues.
- Making full use of insurance benefits for patients, and handling insurance billing
- Managed staffing and patient scheduling to ensure smooth operations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Lab Technician/Eye-Care Advisor
Lenscrafters
10.2007 - 09.2014
- Edged, grooved, polished, and detailed lenses in lab to meet quality standards
- Troubleshot lenses and adjusted according to patient needs for optimal vision correction
- Assisted in selecting best lens materials tailored to individual patient requirements
- Conducted routine quality checks on optical products and equipment.
- Operated laboratory equipment for lens fabrication and testing processes.
- Frame adjustments and dispense to clients
- Collaborated with opticians to ensure accurate prescription fulfillment.
- Pre-test patients prior to appointment
- Educate clients and address questions
- Problem-solved difficult patient complaints
- Repaired lens manufacturing equipment
Education
Journalism
Rialto High School
Rialto09-2007
Skills
- Optical product knowledge
- Lens polishing
- Optical troubleshooting
- Patient pre-testing
- Claims management
- Product management
- Operational management
- Inventory control
- Patient and Employee scheduling
- Staff training
- Staff development
- Employee supervision
- Customer relationship management
- Effective communication
Languages
- English, native
- Spanish, fluent
Languages
Spanish
Full Professional
Timeline
Manager/Optician
Dr Boyer Optometrist
04.2014 - 07.2026
Lab Technician/Eye-Care Advisor
Lenscrafters
10.2007 - 09.2014
Journalism
Rialto High School