Wendy Valdes-Mark
Target Optical
Coconut Creek
1
Certification
2027
years of professional experience
Results-driven licensed dispensing optician recognized for professionalism and ethics. Expertise in insurance verification and eyewear recommendations, dedicated to delivering exceptional service and fostering collaborative relationships with clients and team members.
Work History
Licensed Dispensing Optician
3 Years 3 Months- Evaluated customer needs and preferences to recommend suitable eyewear options for improved vision and style.
- Performed accurate measurements of lenses and frames to enhance customer satisfaction and comfort.
- Delivered comprehensive education on eyewear maintenance techniques to ensure optimal product performance and client satisfaction.
- Facilitated collaboration with optometrists to decode prescriptions and offer tailored eyewear solutions.
- Provided education to patients regarding proper maintenance of eyewear to ensure optimal performance and durability.
Licensed Assistant Manager
6 Years 3 Months- Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Implemented training programs for new staff, improving onboarding efficiency and knowledge retention.
- Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
- Developed promotional strategies to increase sales of eyewear products during peak seasons.
- Managed scheduling and staffing needs, ensuring adequate coverage during high-traffic periods for operational efficiency.
- Fostered a collaborative work environment, mentoring junior staff to enhance team performance and skills development.
- Evaluated store performance metrics, driving continuous improvement initiatives that elevated overall business results.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Licensed Assistant Manager
1 Year 4 Months- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Analyzed sales data to identify trends, informing inventory decisions and merchandising strategies.
- Implemented training programs for new staff, improving onboarding efficiency and knowledge retention.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Licensed Optical Manager
1 Year- Oversaw daily operations of optical department, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff on optical products, enhancing team knowledge and performance.
- Developed strategic marketing initiatives to drive sales growth and improve customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led regular team meetings to communicate goals, share updates, and foster collaboration among staff.
- Ensured compliance with industry regulations and standards for optical practices and patient care processes.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on the sales floor.
- Interacted with customers to help determine or suggest best products to meet eyewear needs and achieve desired look.
- Checked finished eyewear to maintain optical standards, customer requirements and special requests.
Licensed Assistant Manager
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Associate of Science - Opticianry
High School Diploma
Skills
Insurance verification
Eyewear brands
Team leadership
Customer service
Time management
Optical product knowledge
Eyewear product knowledge
Optical consultation
Motivational skills
Computer skills
Certification
- Licensed Opt - [Timeframe]
Timeline
Licensed Dispensing Optician
Target Optical
05.2023 - CurrentRead More
Licensed Assistant Manager
Target Optical
02.2017 - 05.2023Read More
Licensed Assistant Manager
Target Optical
10.2015 - 02.2017Read More
Licensed Optical Manager
Jcpenney Optical US VISION
10.2014 - 10.2015Read More
Licensed Assistant Manager
Target Optical
2004 - 2013Read More
Miami Dade College
Associate of Science from Opticianry
Read More
American Senior High
High School Diploma
Read More