Jonathan Fulghum
Sparks,GA
Summary
Operations Manager dedicated to growing the parts and service processes to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Designed Offseason Inspection Program which brought necessary cash flow and business growth exponentially.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Colombo NA Inc
Adel, GA
01.2019 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Parts Manager
Colombo NA Inc
Adel, GA
09.2011 - Current
- Developed and maintained positive working relationships with vendors.
- Developed and implemented parts department policies and procedures to improve efficiency.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Managed employee schedules and daily assignments.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
Education
Bachelor of Arts - Sociology/Business
Armstrong University
Savannah 05-2011
Skills
- Business Development
- Production
- P&L Management
- Customer Retention
- Customer Service
- Sales background
- Interpersonal Communication
- High-pressure environments
- Quick Thinker
- Team Building/Leadership
Certification
- Leadership Certified from ValdostaTechnical College
- Forklift Certified
Timeline
Operations Manager
Colombo NA Inc
01.2019 - Current
Parts Manager
Colombo NA Inc
09.2011 - Current
Bachelor of Arts - Sociology/Business
Armstrong University