Jonathan Garcia
Lowell,MA
Summary
Dynamic Assistant Manager at Panera Bread with a proven track record in enhancing customer satisfaction and driving sales through exceptional service. Skilled in team leadership and money handling, I foster a positive work environment while effectively training staff. Committed to strategic growth and operational excellence, I consistently achieve business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panera Bread
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Lowell High School
Lowell MA06.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Sales strategies
- Orientation and training
- Sales reporting
- Marketing
- Problem-solving
- Staff training and development
- Goal setting
- Retail operations
Certification
First Aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Assistant Manager
Panera Bread
01.2022 - Current
High School Diploma -
Lowell High School