Jonathan Garren
Minneapolis,MN
Summary
- Having spent my career working in various front-facing roles, I have become what I would consider an expert in high-class customer treatment.
- Seeking a permanent position within the private sector where I can not only grow within, but also provide exceptional service to those who require it.
Overview
13
13
years of professional experience
Work History
Table Games Floor Supervisor
SMSC Gaming/ Mystic Lake Casino
Prior Lake, MN
07.2023 - 04.2024
- Ensured compliance with all applicable gaming regulations and laws.
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Provided training for new dealers on game rules and regulations.
- Conducted periodic audits of assigned tables to ensure proper accounting procedures were followed.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
Tables Games Dealer
The Stratosphere Hotel and Casino
Las Vegas, NV
07.2022 - 07.2023
- Most days in High-Limit Baccarat, on Roulette and multiple variations of blackjack.
- Table for table environment
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
Sportsbook Cashier
William Hill ltd, The Venetian
Las Vegas, NV
09.2021 - 07.2022
- Racebook and Sportsbook ticket writing
- Provide high levels of customer service while explaining how sports betting works.
- Taking new bets/paying winning bets
- Using SafeScan when necessary
- Assisting security and surveillance with enforcing P&P during consumer interactions.
Sales Rep
TWO MEN AND A TRUCK
Minneapolis, MN
06.2020 - 03.2021
- Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative
- Prepared customized client presentations and quotes
- Provided estimates for new moves
- Monitored hours of service in addition to managing analytics and confidential client files.
Property, Leasing Agent
IRET
Plymouth, MN
11.2019 - 06.2020
- Follow up with inquiries and tours within 2 business days.
- Schedule 2-3 apartment tours each day
- Complete 10+ tours weekly
- Inquire about potential resident needs and answer questions accordingly.
Sales Consultant
Walser/Rudy Luther Automotive Groups
Plymouth, MN
12.2010 - 11.2019
- Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative
- Address walk-ins with a professional and intelligent demeanor
- Distribute customers through the dealership pipelines as necessary
- Complete sales deals for new and used vehicles
- Ensure client satisfaction including follow up for further networking.
Education
Diploma -
Armstrong High School
06.2009
DECA Participant -
Timeline
Table Games Floor Supervisor
SMSC Gaming/ Mystic Lake Casino
07.2023 - 04.2024
Tables Games Dealer
The Stratosphere Hotel and Casino
07.2022 - 07.2023
Sportsbook Cashier
William Hill ltd, The Venetian
09.2021 - 07.2022
Sales Rep
TWO MEN AND A TRUCK
06.2020 - 03.2021
Property, Leasing Agent
IRET
11.2019 - 06.2020
Sales Consultant
Walser/Rudy Luther Automotive Groups
12.2010 - 11.2019
Diploma -
Armstrong High School
DECA Participant -
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