Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Famous

Las Vegas,NV

Summary

Friendly and positive casino team leader bringing 40 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities.

Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.


Overview

40
40
years of professional experience

Work History

Table Games Floor Supervisor

Venetian Hotel & Casino
12.2007 - 08.2023
  • Coached employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Performed paperwork required for monetary transactions.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Monitored game operations to enforce house rules as well as state and federal regulations.
  • Established and maintained banks and table bet limits for each supervised game.
  • Monitored chips purchases, table inventories and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Watched closely to catch errors and notified surveillance of irregularities.

Casino Table Games Dealer

Bally's Hotel & Casino/Paris Hotel & Casino
03.1983 - 12.2007
  • Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Worked with dealer team to run baccarat table.
  • Controlled equipment such as roulette wheels to run games.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.

Education

Bachelor of Science - Criminal Justice

Ottawa University
Ottawa, KS

Skills

  • Resolving Complaints
  • Monitor Cheating
  • Greeting Guests
  • Overseeing Games
  • Unusual Behavior Reporting
  • Maintaining Clean Work Areas
  • Guest Relations
  • Title 31 Compliance
  • Observe Gamblers
  • Standards Compliance

Timeline

Table Games Floor Supervisor

Venetian Hotel & Casino
12.2007 - 08.2023

Casino Table Games Dealer

Bally's Hotel & Casino/Paris Hotel & Casino
03.1983 - 12.2007

Bachelor of Science - Criminal Justice

Ottawa University

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Thomas Famous