Summary
Overview
Work History
Education
Skills
Timeline
Generic

JONATHAN GIBSON

Abilene

Summary

Experienced with diagnosing and resolving technical issues across various platforms. Knowledge of system maintenance and software troubleshooting, ensuring consistent and reliable support.

Overview

8
8
years of professional experience

Work History

CIS Support Technician

Milsoft Utility Solutions
Abilene, TX
08.2022 - Current
  • Provided comprehensive support for clients, ensuring timely resolution of inquiries and technical difficulties.
  • Collaborated with internal teams to identify and resolve customer issues.
  • Developed and maintained documentation for support processes, streamlining knowledge sharing among staff.
  • Trained users on how to operate components and systems.
  • Coordinated with vendors to resolve integrations issues between softwares

Office Runner

Milsoft Utility Solutions
Abilene, TX
07.2022 - 08.2022
  • Organize office supplies
  • Clean and maintain kitchen
  • Restock and keep food up to date

Outside Service Attendant

Diamondback National Golf Club
Abilene, TX
08.2021 - 08.2022
  • Provided exceptional customer service and enthusiasm when assisting guests
  • Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks

Crew Member

Mister Car Wash
Lubbock, Texas
01.2020 - 04.2020
  • Guided and assisted customers through the car wash
  • Maintained and cleaned the car wash.

Freight Handler

Academy Sports and Outdoors
Lubbock, Texas
08.2019 - 12.2019
  • Unlocked trucks of merchandise
  • Transported items within the warehouse using pallets jacks
  • Sorted the items and stocked on shelves
  • Assisted customers throughout the store

Golf Course Groundskeeper

Diamondback National Golf Club
Abilene, Texas
05.2019 - 07.2019
  • Maintained greens of the course by watering
  • Applied fertilizer to ground seasonally to enhance growth
  • Safely used equipment such as mowers, weed trimmers and leaf blowers to carry out quality landscaping work.

Cashier

McDonalds
Alpine, Texas
02.2018 - 07.2018
  • Processed cash register transactions by inputting product costs and giving back change
  • Greeted all customers and provided prompt and friendly service
  • Bagged and packaged customer orders and purchases.

Education

High School Diploma -

Alpine High School
Alpine, Texas
06-2018

Computer Engineering

Texas Tech University
Lubbock, Texas

Skills

  • Organized and concise
  • Customer service
  • Technical support
  • Troubleshooting abilities

Timeline

CIS Support Technician

Milsoft Utility Solutions
08.2022 - Current

Office Runner

Milsoft Utility Solutions
07.2022 - 08.2022

Outside Service Attendant

Diamondback National Golf Club
08.2021 - 08.2022

Crew Member

Mister Car Wash
01.2020 - 04.2020

Freight Handler

Academy Sports and Outdoors
08.2019 - 12.2019

Golf Course Groundskeeper

Diamondback National Golf Club
05.2019 - 07.2019

Cashier

McDonalds
02.2018 - 07.2018

Computer Engineering

Texas Tech University

High School Diploma -

Alpine High School