Jonathan Gonzales
San Jose,CA
Summary
Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 6 years of related experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Assistant
NBBM Services Inc
05.2018 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Assisted with facility scheduling and customer service.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
Custodial Maintenance Worker
NBBM Services Inc
02.2015 - 04.2017
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Barista
Starbucks
04.2013 - 02.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
No Degree - Music Theory And Composition
De Anza College
Cupertino, CANo Degree - Business Administration And Management
Evergreen Valley College
San Jose, CA02.2017
High School Diploma -
San Jose Conservation Corps Charter High School
San Jose, CA2011
Skills
- Clerical Support
- Project Planning
- Event Coordination
- Business Correspondence Management
- Project Coordination
- Corrective Actions
- Vendor Engagement
- Office Supplies and Inventory
- Microsoft Word
- Guided Tours
- Customer Support
- Administering Payroll
- Inventory Counting
- Office Supply Management
- Effective Written and Verbal Communication
- Critical Thinking
- OSHA Standards
- Employee Timesheet Processing
- Physical Labor
- Efficient Routing
- Set Up Devices
- Client Meetings
- Personnel Scheduling
- Email Correspondence
- Facility Upkeep
- Operational Requirements
- Leadership
Certification
- Manager Development Track Supervisor Basics, BBSI - January 18, 2023
- Leadership Development Track, BBSI - January 18, 2023
Languages
English
Full Professional
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
Operations Assistant
NBBM Services Inc
05.2018 - Current
Custodial Maintenance Worker
NBBM Services Inc
02.2015 - 04.2017
Barista
Starbucks
04.2013 - 02.2015
No Degree - Music Theory And Composition
De Anza College
No Degree - Business Administration And Management
Evergreen Valley College
High School Diploma -
San Jose Conservation Corps Charter High School
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