Jonathan Gonzalez
North Las Vegas
Summary
Result-driven hospitality professional with management experience , leading teams of 20+ team members in a 5 star boutique environment,organizing and executing wedding related coordination.
Experienced in front desk operations, including guest check-ins, reservations, and creating positive first impressions.
Strong restaurant background with server training, team coordination, customer satisfaction and delivering efficient service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Wynn Las Vegas
Las Vegas, NV
10.2025 - Current
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed reservation systems, confirming bookings and addressing guest inquiries efficiently.
- Coordinated check-in and check-out processes, enhancing operational workflow.
- Provided information on hotel amenities and local attractions to improve guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
General Manager
The Farmhouse At Veritas
Afton, VA
11.2022 - 09.2025
- Directed daily operations, enhancing guest satisfaction and service quality across all departments.
- Implemented cost-control measures, optimizing budget management and resource allocation.
- Developed staff training programs, improving team performance and employee retention rates.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Coordinated logistics for multiple wedding events, ensuring seamless execution of schedules and vendor management.
- Developed detailed timelines and checklists to enhance event organization and client communication.
- Facilitated client meetings to understand vision and preferences, translating them into actionable plans.
- Supervised on-site staff during events, ensuring adherence to timelines and service standards.
Pizza Server
Sals Pizzeria
Stanardsville, VA
12.2019 - 04.2022
- Trained new servers on menu offerings, enhancing team efficiency and service quality.
- Resolved customer complaints promptly to uphold satisfaction and loyalty standards.
- Developed and maintained strong relationships with regular clientele to foster repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
William Monroe High School
Stanardsville, VASkills
- Safe food handling
- Food and beverage operations
- Hospitality service expertise
- POS systems
- Strong work ethic
- Cash handling
- Food running
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Wynn Las Vegas
10.2025 - Current
General Manager
The Farmhouse At Veritas
11.2022 - 09.2025
Pizza Server
Sals Pizzeria
12.2019 - 04.2022
High School Diploma -
William Monroe High School