Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Gonzalez- Sarmiento

Redwood City,CA

Summary

Motivated Operations Manager with experience working with leaders, consultants, and staff to improve processes and reduce costs. Organized and detail-oriented, with a strong record of meeting and exceeding goals. Skilled in operations and budget management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Oceano Hotel & Spa
Half Moon Bay, California
04.2022 - Current
  • Managed daily operations for hotel and spa services.
  • Collaborated with departments to enhance guest experience.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.

Sales and Marketing Intern

Highgate Hotels
San Francisco, California
02.2021 - 03.2022
  • Conducted marketing research to develop growth strategies.
  • Analyzed sales data to identify trends in customer purchasing patterns.
  • Maintained up-to-date knowledge of industry trends and best practices in order to recommend changes or improvements.

Front Desk Agent

Costanoa Lodge & Resort
Redwood City, California
01.2020 - 01.2021
  • Greeted guests warmly and efficiently upon arrival at the lodge.
  • Provided information on resort amenities, local attractions, and activities available.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.
  • Collaborated with housekeeping to coordinate room readiness for guests.

Hospitality & Travel Internships

Marriott International, Inc.
Morgan Hill, California
05.2019 - 08.2019
  • Assisted team with project planning and execution for various initiatives.
  • Developed presentations to effectively communicate project updates to management.

Education

MBA - Business Administration And Management

University of California, Berkeley
Berkeley, CA
05-2024

Bachelor of Science - Hospitality And Tourism Management

San Jose State University
San Jose, CA
05-2021

Associate of Science - Business Administration And Management

Canada College
Redwood City, CA
05-2018

Associate of Science - Business Economics

Canada College
Redwood City, CA
05-2018

Skills

  • Bilingual
  • Financial performance
  • Customer service
  • Leadership development
  • Technical skills

Certification

CHA – Certified Hotel Administrator (AHLEI)

Timeline

Operations Manager

Oceano Hotel & Spa
04.2022 - Current

Sales and Marketing Intern

Highgate Hotels
02.2021 - 03.2022

Front Desk Agent

Costanoa Lodge & Resort
01.2020 - 01.2021

Hospitality & Travel Internships

Marriott International, Inc.
05.2019 - 08.2019

MBA - Business Administration And Management

University of California, Berkeley

Bachelor of Science - Hospitality And Tourism Management

San Jose State University

Associate of Science - Business Administration And Management

Canada College

Associate of Science - Business Economics

Canada College

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