Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Linette Mancilla

Waukegan,IL

Summary

Multifaceted, driven, and highly motivated professional, excelling in customer experience and inventory control. Proficient at enhancing operational efficiency and resolving conflicts. I leverage strong team collaboration skills to drive performance and achieve sales targets. Bilingual, with a keen attention to detail. Ready to apply my experience to a new position with room for learning, growth, and advancement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Manager

Michaels Arts and Crafts
Gurnee, Illinois
08.2022 - Current
  • Oversaw inventory management and maintained stock levels for optimal customer service.
  • Coordinated visual merchandising to enhance product presentation and store aesthetics.
  • Conducted regular safety audits to maintain a secure working environment for employees.
  • Monitored sales trends and adjusted inventory strategies to meet customer demand.
  • Measured and reviewed performance via KPIs and metrics.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Received and processed incoming customer service calls.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Enforced customer service standards, and resolved customer complaints and issues promptly to uphold quality service.
  • Managed daily store operations, maintaining efficiency, and quality standards.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge and improve their job performance.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Stower

Amazon Fulfilment Center
Kenosha, WI
12.2020 - 01.2022
  • Collaborated with team members to optimize workflow efficiency during peak hours.
  • Scanned and sorted packages to stage at a high rate of 300 per hour.
  • Picked customer orders to sort, pack and prepare orders for shipment.
  • Assisted with unloading trailers and stocking items in the appropriate locations.
  • Received and sorted inbound inventory accurately and efficiently.
  • Addressed and reported any inventory discrepancies to supervisors.
  • Inspected items for damage or defects before stowing.
  • Packed products accurately for shipment to ensure timely delivery.
  • Prepared orders by selecting items from inventory accurately and efficiently.

Education

High School Diploma -

Waukegan High School
Waukegan, IL
05-2020

Some College (No Degree) - Pre-Med

College of Lake County
Grayslake, IL

Skills

  • Inventory control
  • Visual merchandising
  • Customer experience management
  • Sales trend analysis
  • Conflict resolution
  • Operational efficiency
  • Assignment delegation
  • Schedule management
  • On-boarding and orientation
  • Performance metrics
  • Team collaboration
  • Cash management
  • Multitasking and organization
  • Planogram implementation
  • Phone etiquette
  • Attention to detail
  • Bilingual

Languages

English
Professional
Spanish
Professional

Certification

  • Certificate of Recognition for completing STOP THE BLEED® Course
  • Certificate of Recognition for participating in Rosalind Franklin University Camp Med
  • Certificate of Participation for completing JROTC Cadet Leadership Challenge at St. John's Northwestern Military Academy

Timeline

Operations Manager

Michaels Arts and Crafts
08.2022 - Current

Stower

Amazon Fulfilment Center
12.2020 - 01.2022

High School Diploma -

Waukegan High School

Some College (No Degree) - Pre-Med

College of Lake County

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