Jonathan Grady
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
Work History
Shift Leader
McDonald's
09.2021 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Trained new employees and delegated daily tasks and responsibilities.
- Collected, arranged, and input information into database system.
Factory Worker
MSI
04.2020 - 09.2021
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
- Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Maintained organized work area by cleaning and removing hazards.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
Fast Food Attendant
Greek Tzatziki Restaurant
04.2019 - 07.2019
- Maintained open communication with management regarding operational improvements, contributing to ongoing growth and success of the restaurant.
- Piloted new procedures that resulted in shorter lines for customers without sacrificing quality or service standards.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Prepared salads, soups and sandwiches for customers.
Sandwich Artist
Subway
01.2016 - 04.2019
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
High School Diploma -
Andrean
Merrillville, IN04.2015
Skills
- Customer Service Management
- Operations Support
- Equipment Troubleshooting
- Production Scheduling
- Daily workflows
- General Housekeeping
- Customer Service
- Good with Numbers and math
Timeline
Shift Leader
McDonald's
09.2021 - Current
Factory Worker
MSI
04.2020 - 09.2021
Fast Food Attendant
Greek Tzatziki Restaurant
04.2019 - 07.2019
Sandwich Artist
Subway
01.2016 - 04.2019
High School Diploma -
Andrean