Jonathan Griffin
Summary
Operations and human resources leader specializing in organizational development and compliance in high-growth behavioral health environments. Demonstrated success in leading cross-functional teams and implementing KPI-driven systems. Expertise in supporting executive strategies to achieve sustainable growth and enhance workforce stability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations & Human Resources
FocusCare LLC
03.2025 - Current
- Led senior operations and HR initiatives for a multi-service behavioral health organization providing outpatient clinical services, school-based mental health programming, and medication management.
- Led organizational growth from 4 to 34 employees by designing scalable staffing models, onboarding processes, and HR infrastructure.
- Directed organizational readiness efforts and successfully passed Joint Commission accreditation, Ohio Department of Behavioral Health accreditation, and Medicaid audits.
- Built compliant operational systems for intake, assessment, staffing, credentialing, HR, and performance management, ensuring alignment with regulatory standards.
- Revamped and streamlined intake and assessment workflows to improve access to care, reduce bottlenecks, and ensure regulatory compliance.
- Designed and implemented KPI frameworks and dashboards to aggregate productivity, utilization, financial, and operational data.
- Analyzed KPI data to identify inefficiencies and inform leadership decisions, facilitating targeted process improvements.
- Led cross-functional initiatives involving clinical leadership, administrative staff, and executive leadership.
- Supported executive leadership in developing operational strategies and ensuring compliance, contributing to sustainable organizational growth.
- Oversaw workforce policies, performance management systems, and organizational accountability structures.
CPI Trainer and Case Manager
Belmont Pines Hospital
Youngstown
03.2023 - 03.2025
- Trained staff in CPI and floor techniques, enhancing crisis intervention skills at an adolescent residential treatment center and acute psychiatric hospital.
- Delivered CPI, de-escalation, and safety training to multidisciplinary clinical teams, improving team readiness for high-stress situations.
- Contributed to a 60% reduction in restraints and seclusions through staff training, de-escalation protocols, and culture change initiatives.
- Participated in a change management team focused on improving safety outcomes and workforce stability.
- Supported organizational initiatives that resulted in a 40% reduction in employee turnover.
- Assisted in onboarding, mentoring, and skill development for frontline staff.
- Assessed client needs and developed individualized care plans.
- Coordinated services among healthcare providers and community resources.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Store Manager
AT&T
06.2020 - 03.2023
- Led daily operations of a high-volume retail location.
- Increased store revenue by 40% year-over-year through performance management and sales strategy.
- Set a state record for highest number of new service line activations.
- Consistently exceeded store KPIs at 110% or greater to goal.
- Managed staff performance, scheduling, coaching, and development.
In-Home Expert
AT&T
06.2020 - 03.2023
- Delivered in-home sales, service, and customer solutions.
- Exceeded individual performance metrics by 105% or greater on a monthly basis.
- Maintained a 96% customer satisfaction rating.
- Built strong customer relationships and delivered tailored solutions.
New Restaurant Opening (NRO) Training Team
Raising Cane’s Chicken Fingers
Columbus
08.2016 - 03.2020
- Selected to join teams for new restaurant openings across the nation.
- Trained 50 to 200 employees per opening in fast-paced, high-volume environments.
- Facilitated rapid operational ramp-up and ensured workforce readiness for new restaurant openings.
- Delivered operational training on customer service standards and performance expectations, enhancing team readiness.
- Earned recognition as top-performing trainer across multiple openings, contributing to team success.
Skills
- Talent acquisition and relationship building
- Workforce development
- Change management
- KPI analysis
- Operational compliance
- Process optimization
- Resource allocation and operations oversight
Certification
- Mental Health First Aid
- CPR & First Aid
- CPI (Crisis Prevention Institute)
- QMHS
- Google Project Management Certificate
Timeline
Director of Operations & Human Resources
FocusCare LLC
03.2025 - Current
CPI Trainer and Case Manager
Belmont Pines Hospital
03.2023 - 03.2025
Store Manager
AT&T
06.2020 - 03.2023
In-Home Expert
AT&T
06.2020 - 03.2023
New Restaurant Opening (NRO) Training Team
Raising Cane’s Chicken Fingers
08.2016 - 03.2020