Jonathan Guerra
Dallas,TX
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Mama Juana Cafe
2022.01 - 2023.04
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Sociology
William Paterson University of New Jersey
Wayne, NJ06.2012
Skills
- Food Delivery
- Table Monitoring and Turnover
- Cash Handling
- Point of sale operation
- Food handling
- Guest Seating
- Decision-Making
- Guest Engagement
- Supply Restocking
- Food and Beverage Service
- Hospitality service expertise
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Mama Juana Cafe
2022.01 - 2023.04
Bachelor of Science - Sociology
William Paterson University of New Jersey
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