Summary

Overview

Work History

Education

Skills

Languages

Timeline

Jonathan Guerra

Dallas,TX

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

1

1

year of professional experience

Work History

Server

Mama Juana Cafe

01.2022 - 04.2023

Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Served food and beverages promptly with focused attention to customer needs.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Bachelor of Science - Sociology

William Paterson University of New Jersey

Wayne, NJ

06.2012

Skills

Food Delivery
Table Monitoring and Turnover
Cash Handling
Point of sale operation
Food handling
Guest Seating

Decision-Making
Guest Engagement
Supply Restocking
Food and Beverage Service
Hospitality service expertise

Languages

English

Full Professional

Spanish

Native or Bilingual

Timeline

Server

Mama Juana Cafe

01.2022 - 04.2023

Bachelor of Science - Sociology

William Paterson University of New Jersey