Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Guthrie

Summary

Dynamic Assistant Manager at O'Reilly Auto Parts with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and conflict resolution, I foster a positive work environment while ensuring compliance with safety regulations. Recognized for improving cash handling accuracy and mentoring staff to achieve business goals.


Director of security with Admiral Security Service in Tampa, FL with great communication skills with site employees and security team members. Also provided armed services with Admiral Security Service for a federal credit union in Roanoke, VA, with skills in CCTV systems. Excellent communication skills with credit union employees and customers. Continuous training in threat assessment skills to better provide situational awareness and deescalation, and to provide better protection of employees and customers of the credit union.

Overview

4
4
years of professional experience

Work History

Assistant Manager

O'Reilly Auto Parts
12.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Security Officer Armed/Unarmed

Admiral Security Services
10.2020 - 07.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Issued access cards to authorized personnel to monitor access points.

Education

High School Diploma -

Shawsville High School
Shawsville, VA
06-2000

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Policy enforcement
  • Multitasking and organization
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Workplace safety compliance
  • Coaching and mentoring
  • Compliance
  • Microsoft office expertise
  • Active listening
  • Staff training
  • Professional and courteous

Timeline

Assistant Manager

O'Reilly Auto Parts
12.2022 - Current

Security Officer Armed/Unarmed

Admiral Security Services
10.2020 - 07.2022

High School Diploma -

Shawsville High School

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Jonathan Guthrie