Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Jonathan Harden

Fort Worth,United States

Summary

Detail-focused Supervisor, adept at refining delivery operations and elevating customer satisfaction levels. Known for a robust work ethic and proficient in managing time and resolving conflicts, while upholding safety standards and boosting operational outcomes. Actively utilizes critical thinking to foster service enhancements and streamline operations.

Overview

22
22
years of professional experience

Work History

Package Handler

UPS
Fort Worth, TX
10.2024 - Current
  • Collaborated with team members to improve workflow and increase productivity.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Utilized handheld devices to track and update package status in real-time.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.

Order Picker

Sams Club Distribution
Fort Worth, TX
11.2024 - 01.2025
  • Maintained flexibility to rotate through different picking zones as required by management.
  • Adhered to quality control standards by inspecting products for damage before packing.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Operated warehouse management software to update order statuses and inventory levels.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Last Mile Driver

Vroom
Euless, United States
12.2023 - 03.2024
  • Managed time efficiently when making multiple stops along designated routes.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Utilized GPS and maps for efficient route planning.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Completed necessary paperwork and documentation for deliveries.
  • Communicated effectively with dispatch and customers to provide status updates.

Operations Supervisor

ShipMonk
Fort Worth, United States
10.2022 - 09.2023
  • Supervised safety audits, performance tracking, and project management in a demanding fulfillment center
  • Promoted continuous improvement culture through associate training and feedback
  • Introduced strategies to enhance task efficiency and safety, boosting productivity
  • Managed schedules, PTO requests, and carrier pickups, adhering to OSHA regulations
  • Improved performance by setting clear targets and reducing inactive time

Associate Driver

OnPoint Delivery, LLC
Lewisville, United States
11.2022 - 04.2023
  • Streamlined vehicle delivery for optimal efficiency
  • Enhanced customer satisfaction through clear communication
  • Fostered team synergy for prompt operational challenge resolution
  • Conducted comprehensive vehicle assessments for service improvements
  • Optimized delivery routes for increased operational effectiveness

General Laborer-car Runner

ITS ConGlobal
Fort Worth, United States
09.2022 - 10.2022
  • Streamlined parcel delivery, reducing overall times
  • Enhanced customer satisfaction via meticulous adherence to instructions
  • Fostered operational synergy through effective Amazon Hub collaboration
  • Ensured safety via thorough vehicle inspections and immediate issue reporting
  • Oversaw organization of yard operations

Team Leader

FedEx Express
Fort Worth, United States
05.2014 - 08.2022
  • Orchestrated team efforts for swift equipment removal
  • Optimized operations by timely worker transportation
  • Adapted to diverse weather conditions with resilience
  • Sustained productivity via creative problem-solving
  • Orchestrated safety training for new recruits, enhancing operational efficiency
  • Directed a diverse team of 40-100, optimizing loading/unloading processes
  • Managed critical shipment documentation, ensuring accuracy
  • Fostered a positive work environment, reducing turnover rates
  • Utilized FedEx-specific applications to streamline operations and communication
  • Supervised workspace cleanliness, enhancing safety and workflow
  • Managed raw material inventory, improving production line efficiency
  • Partnered with QA team to uphold quality standards
  • Implemented innovative storage solutions, maximized space utilization
  • Assisted in packaging, contributing to efficient production operations

Material Handler

Ferris Mfg. Corp
Fort Worth, United States
03.2021 - 05.2021
  • Inspected materials for any damages or defects upon receipt.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Verified accuracy of shipments against purchase orders and invoices.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Maintained inventory records, including tracking incoming and outgoing shipments.
  • Collaborated with team members to meet daily production goals.

Power Equipment Operator Warehouse Associate

Walmart
Fort Worth, United States
10.2020 - 01.2021
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Organized order picking by utilizing bin locations, product codes, and other identifying information.
  • Limited damage to products and orders by using care when choosing items.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Read orders to verify attributes and quantities of merchandise.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.

Cook 2

Cook Children's Medical Center
Fort Worth, United States
02.2013 - 12.2016
  • Led kitchen operations, utilizing varied equipment for optimized workflow
  • Streamlined meal preparation, ensuring timely delivery in a dynamic hospital setting
  • Championed innovative food storage methods, advancing ingredient freshness and waste reduction
  • Collaborated with dietary staff to customize meals, adhering to diverse patient needs
  • Ensured strict hygiene through comprehensive cleaning and sanitization of kitchen tools and areas
  • Drove weekly sales to $40,000, contributing to financial growth
  • Streamlined inventory management, reducing waste and cost
  • Enhanced service quality by training staff on procedures

General Manager

Subway Sandwich Shop
Fort Worth, United States
06.2003 - 03.2013
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Fueler

ALLIED AVIATION FUELING
Dallas, United States
10.2011 - 09.2012
  • Supervised accurate aircraft fueling procedures, delivering timely service
  • Showed versatility in operating diverse vehicles and fueling various aircraft types
  • Used mathematical skills to track fueling records, enhancing accountability

Education

A&P License - Aviation

Aviation Institute of Maintenance
Irving, TX

Some College (No Degree) - Summer Courses

Tarrant County College District
FORT WORTH, TX

High School Diploma -

Eastern Hills High School
FORT WORTH, TX

Some College (No Degree) - Computer Science Engineering

Prairie View A & M University
PRAIRIE VIEW, TX

Skills

  • Project Management
  • Regulatory Compliance
  • Performance Tracking
  • Operational Oversight
  • Team Leadership
  • Conflict Resolution
  • Analytical Skills
  • Critical Thinking
  • Negotiation
  • Interpersonal Skills

Accomplishments

  • Employee of the year for FedEx Express for year 21-22 Fiscal year.
  • Completed Leadership/Manager courses online and six week in person class.
  • Certified for sitdown forklifts, stand, lift and electric Pallet jacks.

References

References available upon request.

Timeline

Order Picker

Sams Club Distribution
11.2024 - 01.2025

Package Handler

UPS
10.2024 - Current

Last Mile Driver

Vroom
12.2023 - 03.2024

Associate Driver

OnPoint Delivery, LLC
11.2022 - 04.2023

Operations Supervisor

ShipMonk
10.2022 - 09.2023

General Laborer-car Runner

ITS ConGlobal
09.2022 - 10.2022

Material Handler

Ferris Mfg. Corp
03.2021 - 05.2021

Power Equipment Operator Warehouse Associate

Walmart
10.2020 - 01.2021

Team Leader

FedEx Express
05.2014 - 08.2022

Cook 2

Cook Children's Medical Center
02.2013 - 12.2016

Fueler

ALLIED AVIATION FUELING
10.2011 - 09.2012

General Manager

Subway Sandwich Shop
06.2003 - 03.2013

A&P License - Aviation

Aviation Institute of Maintenance

Some College (No Degree) - Summer Courses

Tarrant County College District

High School Diploma -

Eastern Hills High School

Some College (No Degree) - Computer Science Engineering

Prairie View A & M University

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Jonathan Harden