Jonathan Hayes
Fontana,United States
Summary
Dynamic professional with a proven track record at Amazon, excelling in problem-solving and customer service. Leveraged expertise in e-commerce strategy and teamwork to enhance operational efficiency and client satisfaction. Achieved significant improvements by implementing innovative solutions and fostering collaboration. Skilled in order fulfillment and maintaining a flexible schedule, consistently meeting and exceeding performance goals.
Overview
4
4
years of professional experience
Work History
Digital Shopper
Walmart
Rialto, CA
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Problem Solver
Amazon
Beaumont, CA
09.2020 - 10.2023
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
Safety Member
Amazon
Beaumont, CA
09.2020 - 10.2023
- Assisted in the investigation of accidents and near-misses, identifying root causes and implementing preventive measures.
- Reduced accident rates by proactively addressing hazards and promoting a culture of safety among team members.
- Performed routine inspections on equipment such as fire extinguishers and eyewash stations, ensuring proper functionality in case of emergencies.
- Organized first aid supplies and maintained inventory levels consistent with company requirements.
- Facilitated open lines of communication between team members regarding health concerns or suggestions for improving overall workplace safety.
- Collaborated with management to develop and implement effective safety policies and procedures in line with industry best practices.
Forklift Driver
Amazon
Beaumont, CA
09.2020 - 10.2023
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Learning Ambassador
Amazon
Beaumont, CA
09.2020 - 10.2023
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new employees, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased employee comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for employees.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with employees.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
Education
Trade School - Draft Design Technology
East Central Community College
Decatur, MSHigh School Diploma -
Newton High School
Mississippi05.2015
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Product sourcing
- Customer service
- Attention to detail
- Decision-making
- Flexible schedule
- Planning and organization
- Verifying order accuracy
- Product knowledge
- Strong work ethic
- Problem-solving
- Excellent communication
- Multitasking and organization
- Teamwork and collaboration
- Client satisfaction
- Data entry
- Creative thinking
- Punctual
- Driven
- Adaptive
Timeline
Digital Shopper
Walmart
11.2023 - Current
Problem Solver
Amazon
09.2020 - 10.2023
Safety Member
Amazon
09.2020 - 10.2023
Forklift Driver
Amazon
09.2020 - 10.2023
Learning Ambassador
Amazon
09.2020 - 10.2023
Trade School - Draft Design Technology
East Central Community College
High School Diploma -
Newton High School