Jonathan Heil
Austin,Texas
Summary
Dedicated EDI professional with a strong background in knowledge management, process improvement, customer support, and financial processes. Adept at collaborating across departments to ensure knowledge accuracy, efficiency, and customer satisfaction. Proficient in content strategy and experienced with Zendesk tools.
Overview
17
17
years of professional experience
Work History
EDI Business Support Specialist
AbbVie
Austin, TX (Remote)
04.2023 - Current
- Subject matter expert in several areas.
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Developed and implemented strategies to increase efficiency in order processing.
Accounts Receivable Specialist
AbbVie/AllerganAesthetics
Austin, TX
05.2020 - 04.2023
- Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
- Liaised with internal departments to address client inquiries to minimize risk of overdue accounts.
- Greeted and assisted customers and clients with positive, enthusiastic and friendly attitude.
- Reconciled accounts with large volume of transactions.
- Input financial data and produced reports using SAP and GetPaid.
- Matched purchase orders with invoices and recorded necessary information.
- Verified discrepancies and resolved clients' billing issues
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Accounts Receivable Administrator, Level 2
Allergan
Austin, TX
07.2018 - 05.2020
Accounts Receivable Administrator
Allergan
Austin, TX
06.2017 - 07.2018
Customer Service Representative
Sonlight Curriculum
Littleton, CO
05.2007 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Associate of Arts - Web Design
Associate of Arts - General Studies
Skills
- Leadership
- Microsoft Suite
- Electronic Data Interchange (EDI)
- Key Performance Indicators (KPI)
- Collaborate Cross-Functionally
- Finance and Accounting Operations
- Billing Resolution Management
- Invoice Reconciliation
- Troubleshooting Skills
- Customer Relationship Management
- Order and Invoice Processing
- Technical Assistance
Certification
EDI Academy Certified Professional
Timeline
EDI Business Support Specialist - AbbVie
04.2023 - Current
Accounts Receivable Specialist - AbbVie/AllerganAesthetics
05.2020 - 04.2023
Accounts Receivable Administrator, Level 2 - Allergan
07.2018 - 05.2020
Accounts Receivable Administrator - Allergan
06.2017 - 07.2018
Customer Service Representative - Sonlight Curriculum
05.2007 - 05.2018
Front Range Community College - Associate of Arts, Web Design
Red Rocks Community College - Associate of Arts, General Studies