Tyler Jegtvig

● Perform initial review and triage of an email queue containing client discrepancy reports for EDI production files transmitted to carriers, ensuring review within 1 business day of receipt.

● Classify issues by urgency and priority, enabling faster resolution and appropriate escalation.

● Save and organize EDI attachments into client-specific server directories, maintaining consistent file structure and data integrity.

● Enrich discrepancy communications by updating emails with system, client, and carrier information to streamline downstream processing.

● Provide direct support to internal users and external clients by answering EDI-related questions, troubleshooting issues, and guiding next steps.

● Perform daily file reconciliation to confirm successful transmissions and identify missing, delayed, or failed files.

● Maintain and update client and carrier contact information, ensuring accurate routing and timely communication.

● Identify and communicate continuous improvement opportunities related to EDI discrepancy handling and workflows.

● Actively look for ways to reduce manual intervention through automation and standardized processes.

● Handle sensitive client data with high integrity and confidentiality while working independently in a remote setting.

• Coached and mentored student-athletes on skill development, teamwork, and performance
• Assisted in practice planning, game preparation, and player evaluation
• Promoted leadership, accountability, and a positive team culture

• Supported daily practices, drills, and game strategy
• Helped develop athletes’ technical skills and sportsmanship
• Reinforced communication and team leadership principles

• Managed client accounts and maintained strong professional relationships
• Handled high-volume communications while meeting performance metrics
• Resolved customer issues efficiently through research and negotiation
• Demonstrated strong time management and organizational skills