Myrna Terrell
Brownsburg,Indiana
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 30 years of experience in Manufacturing..
Overview
30
30
years of professional experience
Work History
EDI Support Specialist
GPC
03.1994 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
No Degree - Computer Language
George Rogers Clark College
Indianapolis, United States06.1977
Skills
- Data Collection
- Customer Relationship Management
- Call Management
- Debugging
- Ticket Management
- Support Services
- Data Compiling
Timeline
EDI Support Specialist
GPC
03.1994 - Current
No Degree - Computer Language
George Rogers Clark College
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