Jonathan Herrera
Chicago,IL
Summary
Dynamic hospitality professional with extensive experience at Loews Chicago Hotel, excelling in high-volume dining environments. Proven expertise in customer service and event setup, consistently enhancing guest satisfaction. Skilled in safe food handling and menu presentation, with a warm demeanor that fosters positive guest interactions. Committed to delivering exceptional dining experiences.
Overview
7
7
years of professional experience
Work History
Banquet Server
Loews Chicago Hotel
Chicago, IL
04.2021 - Current
- Set up and breakdown banquet spaces according to event specifications.
- Delivered exceptional service to guests during high-volume events.
- Assisted in coordinating food and beverage service for large gatherings.
- Maintained cleanliness and organization of dining areas throughout events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Host
Loews Chicago Hotel
Chicago, IL
04.2019 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Coordinated reservation management using OpenTable to optimize guest experience.
- Assisted with menu explanations, enhancing guests' understanding of offerings.
- Monitored dining area for cleanliness and organization, maintaining high standards.
Banquet Bartender
Loews Chicago Hotel
Chicago, IL
04.2019 - Current
- Prepared and served a variety of beverages in high-volume banquet settings.
- Ensured compliance with health and safety regulations while managing bar operations.
- Maintained cleanliness and organization of the bar area throughout events.
- Collaborated with culinary team to create customized drink menus for special events.
Server Assistant
Loews Chicago Hotel
Chicago, IL
04.2019 - Current
- Assisted servers in delivering food and beverages to guests promptly.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Supported inventory management by restocking supplies and monitoring usage levels.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Provided exceptional customer service by addressing guest inquiries and requests efficiently.
- Trained new team members on operational procedures and restaurant standards.
- Greeted customers warmly to provide exceptional customer service.
Server
Loews Chicago Hotel
Chicago, IL
04.2019 - Current
- Provided exceptional customer service to enhance guest satisfaction and dining experiences.
- Assisted in menu presentation and explained daily specials to guests effectively.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Trained new team members on service protocols and restaurant operations.
- Upsold menu items through effective communication, contributing to increased sales revenue.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Loews Chicago Hotel
Chicago, IL
04.2019 - Current
- Designed and executed innovative cocktail recipes utilizing premium ingredients.
- Delivered exceptional customer service in fast-paced bar environment, ensuring prompt order fulfillment.
- Managed cleanliness and organization of bar area to ensure compliance with health and safety regulations.
- Facilitated training sessions for new staff on drink preparation techniques and customer interaction standards.
- Crafted signature drink specials aligned with seasonal trends to enhance bar sales during peak periods.
- Managed high customer volumes during special events, ensuring efficient service delivery.
- Directed cash handling operations with accountability to ensure precise accounting at shift conclusion.
- Executed bar opening and closing procedures to ensure operational readiness for each shift.
Barback
Loews Chicago Hotel
Chicago, IL
04.2019 - Current
- Assisted bartenders in maintaining inventory levels and restocking supplies efficiently.
- Monitored cleanliness and organization of bar area to enhance customer experience.
- Supported drink preparation by gathering ingredients and ensuring timely service during peak hours.
- Collaborated with team members to streamline workflows, improving overall bar efficiency.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Learned how to make wide variety of mixed drinks.
Education
High School Diploma -
Thomas Kelly High School
Chicago, IL06.2018
Skills
- Customer service
- Food service
- Event setup
- Safe food handling
- Bussing and table resets
- FLUENT IN LANGUAGE
- High volume dining
- Language fluency
- Positive attitude
- Task prioritization
- Special dietary requirements
- Warm and friendly
- Food safety understanding
- Safe food storage methods
- Active listening
- Professionalism
- Hospitality service expertise
- Menu presentation
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
English
Native or Bilingual
Timeline
Banquet Server
Loews Chicago Hotel
04.2021 - Current
Host
Loews Chicago Hotel
04.2019 - Current
Banquet Bartender
Loews Chicago Hotel
04.2019 - Current
Server Assistant
Loews Chicago Hotel
04.2019 - Current
Server
Loews Chicago Hotel
04.2019 - Current
Bartender
Loews Chicago Hotel
04.2019 - Current
Barback
Loews Chicago Hotel
04.2019 - Current
High School Diploma -
Thomas Kelly High School