Service Manager
7 Years 2 MonthsSOUTHERN TIRE MART | 06.2019 - Current
- Led service operations, ensuring high-quality customer experiences and timely issue resolution.
- Managed team performance through coaching, training, and regular feedback sessions.
- Developed and implemented standard operating procedures to enhance service efficiency.
- Streamlined inventory management processes, reducing turnaround time for service requests.
- Monitored key performance indicators to track service team effectiveness and operational success.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.