Overview
Work History
Education
Skills
Timeline

JONATHAN HERRERA

SOUTHERN TIRE MART
Gainesville,GA
7
years of professional experience

Work History

Service Manager

7 Years 2 Months
SOUTHERN TIRE MART | 06.2019 - Current
  • Led service operations, ensuring high-quality customer experiences and timely issue resolution.
  • Managed team performance through coaching, training, and regular feedback sessions.
  • Developed and implemented standard operating procedures to enhance service efficiency.
  • Streamlined inventory management processes, reducing turnaround time for service requests.
  • Monitored key performance indicators to track service team effectiveness and operational success.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Education

GED

MIDDLE GEORGIA TECH | Milledgeville, GA | 03-2013

Skills

Constructive mindset
Team leadership
Multitasking and organization
Problem-solving
Customer service
Time management
Goal oriented

Timeline

Service Manager

SOUTHERN TIRE MART
06.2019 - CurrentRead More

MIDDLE GEORGIA TECH

GED
Read More
JONATHAN HERRERA