Tim M Allison
lubbock,TX
Summary
Experienced Maintenance Manager/General Manager with a demonstrated history of working in the construction rental, forklift, and transportation industry. Skilled in teamwork, computer systems, warranties, reports, customer interaction, PO/rec, billing, heavy equipment, diesel engines, LP systems, and gas engines. Focused on the future and committed to providing exceptional service. Solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Service Manager
Cisco Equipment
07.2023 - Current
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Service Manager
Bee Equipment Sales
08.2022 - 07.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Increased team productivity with effective scheduling and resource allocation.
- Maintained professional, organized, and safe environment for employees and patrons.
MVP SALES & RENTAL
Bee Equipment
08.2020 - 08.2022
- General Manager: Oversee day-to-day operations, improving revenue, Analyzing accounting and financial data
- Other duties: parts ordering, marketing, rental sales, making job tickets, reviewing jobs, closing tickets, bill service tickets
- Repairs on equipment, equipment delivery, service diagnostics from Genie, Sky Trak, Vermeer, John Deere, JLG, New Holland, Bobcat, IR, Mahindra, Komatsu.
Service Manager
CISCO EQUIPMENT
08.2014 - 06.2020
- Manage service P&L, maintain the rental fleet by setting up and maintaining the PM Program, Oil sample program
- Filing all warranties (recovery rate97%)
- Coordinate, Dispatch and Supervise the repairs of rental and customer machines
- Responsible for safety and technician training, maintain safe work environment, diagnostics from dealership on JCB, Genie, Hyundai and Mahindra; escalators telehandler, backhoes, trenchers, bulldozers, graders, light plants
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
Maintenance Sargent
US ARMY NATIONAL GUARD
01.2002 - 01.2007
- Managed shop repairs, equipment readiness, pm program, training, parts department, inspect and troubleshoot various electronic, hydraulic, mechanical faults on all military equipment
- Helped perform repairs in yard and on the road at all bases
- Perform inspections and fill out2404/2407, perform repairs and QC inspections
- I have worked on Linde, Kalmar, HET, FMTV, LMTV, MRAP, HEMMITS cargo and wrecker,40-ton crane, flat racks, PLS and M1000 trailers, HMMV, forklifts, calibrated and perform load test on equipment, loaded equipment on aircraft
Mechanic/ maintenance Sargent
US ARMY GERMANY
01.1986 - 01.1994
- Inspect and troubleshoot various electronic, hydraulic, mechanical faults on all military equipment
- Perform repairs in yard and on the road at all bases in Germany
- Perform inspections and fill out2404/2407, perform repairs and QC inspections
- Transferred to3rd shop for2 years for all major repairs for the Battalion
- While in Germany, I have worked on Linde, Kalmar, HET, M915,2.5ton,1.5 ton, FMTV, LMTV, MRAP, HEMMITS cargo and wrecker,40 ton crane, flat racks, PLS and M1000 trailers, HMMV, forklifts, calibrated and perform load test on equipment, loaded equipment on aircraft
Education
High School Diploma -
Calamus High School
Calamus, IA05-1986
Skills
- Constructive Mindset
- Collaborative Leadership
- Strong Organizational Skills
- Effective Troubleshooting
- Strategic Decision-Making
- Consistently Dependable
- Customer service management
- Prioritization and Time Management
- Achievement Oriented
- Streamlined Process Management
- Dependable and Transparent
- Collaborative Leadership
Certification
Leeboy paver school
Dynapac Roller school
Komatsu excavator school
Komatsu wheel loader school
Komatsu Equipment330M & 785-5 Maintenance training
Cummins engines
CPR-Defibrillator training
Diploma in Primary Leadership Development Course – U.S. Army
Diploma in Heavy Wheeled Diesel Mechanic Course – U.S. Army
Diploma in Light Wheeled Vehicle Mechanic Course – U.S. Army Diploma in Truck Driving Course – U.S. Army
Hazwoper Training – Waste Control Company
Certification in (BETT) Basic Electronic Technology and Troubleshooting – Cummins Certification in
Cummins Insite program / Troubleshooting program – Cummins Certification in ISX Diesel Engine EGR Troubleshooting Cummins Certification
Crown Forklift Factory Training - Crown Forklift Certification
Yale Forklift Factory Training – Yale Forklift Certification
Toyota Forklift Factory Training – Toyota Forklift Certification
Komatsu Heavy Equipment Factory Training – Komatsu Certification
Mechanical Maintenance Recovery Course – U.S. Army
Timeline
Service Manager
Cisco Equipment
07.2023 - Current
Service Manager
Bee Equipment Sales
08.2022 - 07.2023
MVP SALES & RENTAL
Bee Equipment
08.2020 - 08.2022
Service Manager
CISCO EQUIPMENT
08.2014 - 06.2020
Maintenance Sargent
US ARMY NATIONAL GUARD
01.2002 - 01.2007
Mechanic/ maintenance Sargent
US ARMY GERMANY
01.1986 - 01.1994
High School Diploma -
Calamus High School
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