Jonathan Hicks
Menasha,US
Summary
Results-driven manager with extensive experience in project oversight and executive leadership. Specializes in planning, process improvement, and business development to enhance team performance and drive growth. Proven ability to implement long-term strategies that align customer needs with organizational goals, fostering efficiency across cross-functional teams.
Overview
1
1
Certification
12
12
years of professional experience
Work History
System Design Specialist
Sure-Dry LLC
Menasha, WI
01.2025 - Current
- Identified and resolved design inefficiencies across multi-departmental guidelines, ensuring compliance with state and local code
- Design 10-12 projects each week
- Achieved close rate exceeding company average of 33%
- Conducted in-home inspections and provided project consultation for basement waterproofing and foundation repairs.
General Manager
Hotel Equities - Delta by Marriott
Green Bay, WI
07.2023 - 12.2024
- Led 7 departments to achieve Full Service Marriott standards, delivering exceptional customer experiences in 4 Star Full Service Hotel with Urban Restaurant environment
- Increased revenue by 8% year-over-year by implementing effective sales strategies.
- Achieved an 11% increase in Brand Quality Audit scores from Deloitte by enhancing operational standards.
- Improved service KPIs by 22% year-over-year through staff training and process enhancements.
- Full Service Marriott standards focusing on delivering phenomenal customer experience in 4 Star Full Service Hotel with Urban Restaurant environment
- Engaged with community through Green Bay Chamber of Commerce, Discover Green Bay, Greater Green Bay Lodging Association, and Awaken - Human Trafficking Awareness initiatives
Regional Director Of Operations
Extended Stay America
, CA
04.2022 - 08.2023
- Led strategic operations decisions across human resources, sales, revenue management, and asset management to align with business objectives while ensuring legal compliance and risk management.
- Providing leadership and strategic guidance on decisions impacting operations, human resources, sales, revenue management and asset management that would have an impact on overall business objectives ensuring legal compliance and risk management
- Analyzed financial data to identify areas of cost savings and increased profitability throughout the region.
- Established new channels of communication between departments within the region to facilitate information sharing and collaboration improving KPIs year over year
- Implemented performance management systems that increased employee engagement and productivity levels.
Regional Director Of Operations
G6 Hospitality (formerly Accor North America)
, CA
07.2018 - 03.2022
- Identified operational inefficiencies and implemented process changes to long-established SOPs, enhancing overall effectiveness.
- Sourced innovative solutions for complex problems related to operations or personnel issues during sales and dispositions of over 30 property assets
- Collaborated with senior executives to establish organizational goals and strategic plans through cross-functional working groups and committees, driving alignment across departments.
- Reviewed customer feedback surveys to pinpoint opportunities for service improvement, developed action plans, and monitored regional subject matter expert performance.
- Cultivated strong relationships with local government officials to build a positive reputation in the community including involvement in charitable organization strategic planning committees at Ronald McDonald House and Armed Services YMCA
Director of Operations
G6 Hospitality (formerly Accor North America)
, CA
07.2016 - 06.2018
- Implemented risk mitigation strategies across all operations functions to minimize potential losses.
- Analyzed processes and collaborated with departments to maximize efficiency and productivity.
- Developed and implemented departmental procedures and policies to enhance quality control and streamline workflow timelines.
- Evaluated overall performance by gathering, analyzing and interpreting data and metrics.
- Collaborated with team members on projects and assigned tasks to ensure clarity.
Area Manager
G6 Hospitality LLC / Motel 6
San Diego, CA
05.2014 - 06.2016
- Oversaw operations for 6 sites, ensuring effective scheduling, budgeting, staffing, inventory control, and customer service.
- Empowered teams to reach performance goals through targeted training, coaching, and mentoring.
- Provided leadership support for special projects and up to 10 managers.
- Conducted periodic reviews of existing processes and procedures for continuous improvement initiatives.
- Ensured compliance with OSHA regulations and enhanced procedures to reduce risk in the workplace.
Education
Bachelor Of Arts - Sociology
The Ohio State University
Columbus, OH, USSkills
- Portfolio management
- Operations management
- Program management
- Financial reporting
- Financial controls
- Financial acumen
- Asset management
- Sales management
- Business development
- Performance analysis
- Process refinement
- Project design
- Succession planning
- Conflict management
- Leadership
- Motivational Leadership
- Team motivation
- Senior leadership
- Organizational skills
- Administrative experience
- Vendor relationship management
- Property management
- Strategic Vision
- Customer retention
- Financial reporting
- Strategic outreach
- Relationship building
- Customer retention
- Customer service
- Strategic outreach
Certification
ServSafe
Timeline
System Design Specialist
Sure-Dry LLC
01.2025 - Current
General Manager
Hotel Equities - Delta by Marriott
07.2023 - 12.2024
Regional Director Of Operations
Extended Stay America
04.2022 - 08.2023
Regional Director Of Operations
G6 Hospitality (formerly Accor North America)
07.2018 - 03.2022
Director of Operations
G6 Hospitality (formerly Accor North America)
07.2016 - 06.2018
Area Manager
G6 Hospitality LLC / Motel 6
05.2014 - 06.2016
Bachelor Of Arts - Sociology
The Ohio State University