Jonathan Hooker
Middletown
Summary
Dependable Supervisor with a strong sense of ownership and initiative. Committed to exceeding company expectations while fostering productive working relationships. Experienced in fast-paced environments, effectively managing team goals and development.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
Liberty
03.2021 - 10.2025
- Provided leadership during times of organizational change or crisis situations.
- Supervised team members to enhance service quality and operational efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Evaluated staff performance to address challenges and enhance productivity.
- Trained staff on food safety standards and customer service protocols.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed inventory levels to ensure product availability and freshness.
- Conducted regular inspections to ensure compliance with health regulations and maintain safety standards.
- Implemented promotional displays to enhance customer engagement and sales.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Manager in Training
Chipotle
Hamilton
01.2019 - 01.2021
- Developed and implemented training plans for new employees.
- Trained new team members on food safety and customer service standards.
- Developed schedules for staff to maintain optimal coverage during shifts.
- Managed inventory levels and assisted in ordering supplies as needed.
- Assisted in resolving customer complaints to ensure satisfaction and loyalty.
- Worked closely with customers to understand needs and resolve diverse issues.
- Delegating employee assignments, monitored progress and evaluated performance.
Education
HVAC Technician - Hvac
Fortis College
Cincinnati, OH 06.2018 - 01.2019
Hamilton High School
Hamilton, OHHamilton
Hamilton, OHSkills
- Inventory management
- Team leadership
- Crisis management
- Staff training
- Customer service
- Effective communication
- Food safety
- Quality assurance
Timeline
Manager
Dairy Queen Grill & Chill
03.2021 - 10.2025
Manager in Training
Chipotle
01.2019 - 01.2021
HVAC Technician - Hvac
Fortis College
06.2018 - 01.2019
Hamilton High School
Hamilton