Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Howard

Beech Island,SC

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dispatcher

Wayne's Towing
10.2017 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.

Security Officer

Sercuritas
01.2016 - 09.2017
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Education

High School Diploma -

Silver Bluff High School
Aiken, SC

Skills

  • Computer Proficiency
  • Active Listening
  • Positive Attitude
  • Team Collaboration

Certification

South Carolina property and casualty

Georgia property and casualty

Timeline

Dispatcher

Wayne's Towing
10.2017 - Current

Security Officer

Sercuritas
01.2016 - 09.2017

High School Diploma -

Silver Bluff High School

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Jonathan Howard