Jonathan Howard
Beech Island,SC
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Wayne's Towing
Aiken, SC
10.2017 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Security Officer
Sercuritas
Augusta, GA
01.2016 - 09.2017
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
High School Diploma -
Silver Bluff High School
Aiken, SCSkills
- Computer Proficiency
- Active Listening
- Positive Attitude
- Team Collaboration
Certification
South Carolina property and casualty
Georgia property and casualty
Timeline
Dispatcher
Wayne's Towing
10.2017 - Current
Security Officer
Sercuritas
01.2016 - 09.2017
High School Diploma -
Silver Bluff High School