Jonathan Hutchens

• Provided exceptional customer service to foster client loyalty and satisfaction.
• Monitored sales team performance and provided constructive feedback.
• Kept detailed track of sales and customer information in company system.
• Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
• Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
• Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.

*Separated employment for medical reasons. My position with the company was reinstated once I was able to return to work.

• Pleasantly greeted customers upon entry to dealership.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
• Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Handled customer issues with confidence in order to provide effective resolutions.
• Trained new personnel regarding company operations, policies and services.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.

• Advanced from Express Lane Technician to Express Lane Service Advisor.
• Advanced from Express Lane Service Advisor to Main Shop Service Advisor.
• Explained estimates and determined repair timelines to manage customer expectations.
• Delegated jobs to subordinates and monitored quality of work.
• Supervised and team members and facilitated daily service operations to drive business growth.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

• Quickly advanced from detailer position to lube technician within 6 months; line technician within one year.
• Performed routine vehicle maintenance including check engine light diagnoses and repair, mount, align and balance tires, install headlights and perform fluid washes.
• Maintained solvents, cleaning solutions and other chemical tank levels; secured valves.
• Performed detailing services including restoration of car interior and exterior to factory condition, waxing auto body, vacuuming interiors, applying cleaning agents, revitalizers, stain resistant chemicals and preservatives to interior components.
• Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents.
• Responsible for cleanliness of shop and maintenance of shop equipment.
• Responsible for new car registry.

• Advanced to floor manager within first month; assistant manager within 7 months.
• Responsible for enforcing procedures while maintaining a clean and safe work environment.
• Responsible for opening and closing the store; nightly deposits Designs for Tomorrow.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Cleaned all areas of building to maintain organized, professional appearance for employees and clients.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Supervised supplies in inventory and submitted reorder requests.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Assisted in cutting materials for parts.
• Assisted in shipping and receiving.

• Advanced from base position to management level within 5 months.
• Performed customer service check-in and check-out, vehicle maintenance and safety checks.
• Maintained all equipment and work area to maintain safe environment.

• Performed basic services for dirt bikes, ATV’s and street bikes.
• Evaluated vehicles according to predetermined checklist and noted issues.

• Prepped, washed, and detailed bikes for delivery.
• Forklift experience loading and unloading bikes from truck/trailer.
• Worked Harley events and assisted in weekly preparation of Rider’s Edge.