Jonathan Hynes
Dedham,MA
Summary
Dynamic professional with extensive experience at Papa Gino's Pizzeria, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and mentoring staff, while effectively managing inventory to reduce waste. Strong decision-making skills complemented by a commitment to fostering positive customer relations and team performance!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Papa Gino's Pizzeria
Dedham, MA
03.2023 - Current
- Led team initiatives to enhance operational efficiency and service delivery.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Mentored staff, fostering professional development and enhancing team performance.
- Collaborated with cross-functional teams to implement strategic projects and drive business growth.
- Analyzed customer feedback to refine service offerings and improve client satisfaction rates.
Team Member
Papa Gino's Pizzeria
Dedham, MA
10.2018 - Current
- Assisted in food preparation, ensuring adherence to safety and quality standards.
- Maintained cleanliness of workstations, contributing to efficient operations and customer satisfaction.
- Collaborated with team members to deliver timely service during peak hours.
- Followed health regulations and company policies, maintaining compliance in all operational areas.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Engaged with customers to take orders and address inquiries, fostering positive dining experiences.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Customer Service Representative
Whole Food Market
Dedham, MA
06.2025 - 09.2025
- Resolved customer inquiries through effective communication and product knowledge
- Assisted in training new staff on customer service protocols and product offerings
- Managed inventory levels, ensuring availability of high-quality products for customers
- Collaborated with team members to enhance store layout for improved shopping experiences
Shift Leader Manager
Papa Gino's Pizzeria
Dedham, MA
04.2021 - 03.2023
- Supervised team operations to ensure efficient service and customer satisfaction.
- Trained staff on pizza preparation techniques and safety protocols.
- Managed inventory levels, reducing waste through effective stock control.
- Implemented daily shift checklists to maintain cleanliness and organization standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
Education
High School Diploma - General Academics
Dedham High School
Dedham, MA06.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff management
Certification
CPR Certification & ServeSafe
Timeline
Customer Service Representative
Whole Food Market
06.2025 - 09.2025
Assistant Manager
Papa Gino's Pizzeria
03.2023 - Current
Shift Leader Manager
Papa Gino's Pizzeria
04.2021 - 03.2023
Team Member
Papa Gino's Pizzeria
10.2018 - Current
High School Diploma - General Academics
Dedham High School