Jonathan Imbert
St Petersburg
Summary
Dynamic customer service professional with a proven track record at Home Depot, enhancing customer satisfaction through effective communication and problem resolution. Skilled in customer portfolio management and adept at handling complaints, I excel in delivering tailored solutions and fostering strong client relationships, ensuring a seamless service experience.
Overview
1
1
year of professional experience
Work History
Costumer Services
Home Depot
09.2024 - 02.2025
- Delivered excellent customer services, promptly addressing concerns and questions.
- Provided excellent customer service by addressing client inquiries promptly and professionally, ensuring their satisfaction with the item processing services provided.
- Increased customer satisfaction with timely delivery of integrated services through effective communication and coordination among departments.
Costumer Services
Ups Store
12.2023 - 08.2024
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
- Coordinated regular team meetings to discuss performance metrics, share insights, and provide ongoing support for success in their roles as Customer Services Managers.
- Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role of Customer Services Officer.
- bilingual, Team work
- Increased customer satisfaction by delivering high-quality repair services within specified deadlines.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Provided customized customer services, tracking customer experience management fulfillment.
Education
Saint Pe High School
Saint Petersburg, FlSkills
- Customer services
- Customer Demographics
- Customer proposals
- Customer Portfolio Management
- Assisting customers
- Guests Services
- Customer Focused
- Handling Customer Complaints
- Customer/Client relations
Accomplishments
I working as a team work , respectful and kind with the costumer
Timeline
Costumer Services
Home Depot
09.2024 - 02.2025
Costumer Services
Ups Store
12.2023 - 08.2024
Saint Pe High School
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