Jonathan Kenney
Niagara Falls,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Manager
Chili's Bar and Grill
Buffalo, NY
09.2008 - 08.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Substi
Tonawanda City Schools
Tonawanda, NY
02.2008 - 06.2012
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Created an environment conducive to learning while managing challenging behaviors.
Education
Bachelor of Arts - Social Studies Education & History
SUNY At Fredonia
Fredonia, NY12.2012
Skills
- Staff Development
- Strategic Planning
- Key Performance Indicators
- Team Leadership
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Time Management
- Staff Management
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve KPI's in top 10% of the brand, earning recognition from upper management and financial reward.
Timeline
Manager
Chili's Bar and Grill
09.2008 - 08.2023
Substi
Tonawanda City Schools
02.2008 - 06.2012
Bachelor of Arts - Social Studies Education & History
SUNY At Fredonia