Jonathan Kroes
Mission Viejo,CA
Summary
Proven sales leader with a track record of increasing revenue and enhancing customer satisfaction. Excelled in persuasive selling and positive customer engagement, consistently achieving sales targets. Skilled in fostering teamwork and employing strong communication to develop effective client relationships. Demonstrates exceptional problem-solving abilities and a goal-driven approach to exceed expectations.
Overview
5
5
years of professional experience
Work History
Sales Associate
Safeway Tax Relief
08.2023 - 11.2024
- Promoted to position of Settlement Officer in April of 2024. Responsible for closing large sales, preparing proposals, and maintaining thorough documentation.
- Increased sales revenue by building strong rapport with individuals and businesses who are struggling with tax liability to the IRS and recommending appropriate services based on their needs.
- Converting leads into satisfied clients by providing tailored tax relief and debt resolution solutions
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing solutions to their tax liability issues.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Shift Leader
Mountain Mike's Pizza
09.2021 - 08.2023
- Management and oversight of other employees.
- Utilized upselling techniques to promote additional menu items and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Listened to customer needs and desires to ensure an excellent experience at our restaurant.
- Greeted customers and helped with menu questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Opening and closing of store.
Assistant Manager
Little Caesars Pizza
09.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new employees on proper protocols and customer service standards.
Education
Saddleback College
Mission Viejo, CAHigh School Diploma -
Capistrano Valley High School
Mission Viejo, CA06-2019
Skills
- Positive Customer Engagement
- Customer Needs Assessment
- Persuasive Selling
- Goal-Driven
- Highly Motivated
- Teamwork and collaboration
- Strong Communication and Interpersonal Skills
- Problem-solving skills
Timeline
Sales Associate
Safeway Tax Relief
08.2023 - 11.2024
Shift Leader
Mountain Mike's Pizza
09.2021 - 08.2023
Assistant Manager
Little Caesars Pizza
09.2019 - 09.2021
Saddleback College
High School Diploma -
Capistrano Valley High School
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